After payment, the kiosk did not retrieve the receipt. I kept telling the staff that my receipt did not come out. After waiting a few minutes, they kept calling my number (I did not know my order since no receipt came out from the kiosk). There was no point in saying the staff were busy since it only took a few minutes to change the paper roll in the kiosk. The staff ignored and did not help or assist me at all regarding my problem after twice telling them my problem. All staff need customer...
Read moreNeed to improve on service and amount of worker. People need to wait for 40 minutes for a meal to be prepared and served.
On my experience, i had ordered a wrap. But the wrap is done earlier and not be served cause the beverage and french fries had not been packed. When i enjoy the meal, the wrap was cool already cause of the waiting time.
Pity those who are travelling with bus when they had order and because too slow the meal prepared, they had to leave the order and when on bus cause...
Read moreHave been regular customer for almost half year. Definitely much better than most of the KL branches, don't know why have so many bad reviews Ps. I only eat spicy ayam goreng
The service is also much better than the Secret Recipe nearby. I love SR but I'm not going to the GM branches anymore after several times of bad experiences (YES i gave them several chances
Please keep going, don't close, gm rarely have good food with...
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