Secret Recipe Rantau Panjang — Restaurant in Klang Municipal Council

I had a very disappointing experience with the trainee at the cashier. Her attitude felt unprofessional and unfriendly throughout the interaction. I opted for sliced cakes and politely asked how many slices I should take in order to get a large box. Instead of assisting, she insisted that I choose from the menu, even though I clearly preferred selecting directly from the display cakes.

Each time I pointed to a cake, she didn’t confirm my order, which left me unsure if she noted it down. At one point, when she didn’t hear me properly, she made an annoyed face, which made me feel uncomfortable as a customer.

Good customer service should be about patience, attentiveness, and making customers feel welcomed. Unfortunately, this experience was the opposite. I hope proper training and guidance can be given so that future customers won’t go through the same.

P/S: Not sure if her name is Siti Aisyah, but I noticed her nametag showed Trainee. She was wearing a hijab with a...

Very Bad dining experience. SUPER SLOW SERVICE, disappointed! It was a weekday lunch time with just around 5 tables occupancy but took 15mins to serve a cheesecake and 30mins to serve a spaghetti. The food quality is not up to par, burnt cheese cake not in right texture and too wet. They were just 2 staffs working as Barista, Waitress, Cashier, and seems couldn't able to serve the customers efficiently, owner must look into this matter seriously or else just wait to...

Service was super slow. Everything was sold out. They didn't have the ingredients to cook lol. Making us wait almost an hour. Also don't have a lot of choices on cakes. Bad service by this one lady at the cake counter. Just ignore our order. Layan pun nak taknak je. Will not recommend this place to others. And will not...