Aurellia Neapolitan Pizza — Restaurant in Negeri Sembilan

Firstly, I would like to start with a compliment – the pizza and drinks were delicious, and we truly enjoyed that part of the meal. Unfortunately, the overall experience was quite disappointing, especially considering the price point and the expectation of a good service. Here’s a breakdown of the issues we faced: Seating Confusion • We were seated at a reserved table by the staff, not by our own request. Later, we were asked to move because it was supposedly reserved for someone else. This was clearly a staff error but made us feel uncomfortable.

Food Safety Concern • The most shocking part: we were served undercooked nuggets. After biting into two pieces, we returned them, expecting a fresh, properly cooked batch. Instead, the same bitten nuggets were simply re-fried and returned to us. This is extremely unhygienic and unacceptable.

Slow Service • The service was very slow. While we understand it was a busy time, it still felt disorganised and poorly managed.

No Order Confirmation • We did not receive any order confirmation slip. When we asked the staff to confirm our order, they couldn’t and instead asked us what we ordered. This shows a lack of coordination.

Food Quality • Aside from the pizza and drinks, most of the other dishes were mediocre to not tasty at all.

Lack of Staff Knowledge • When asked about the menu, the staff couldn’t even name or explain what certain items were. • They also didn’t know our table number and ask us

Poor Communication • We ordered coffee, and only 15 minutes later were we told that the coffee machine was broken. This kind of update should have been given immediately at the point of order.

Conclusion: For the price we paid, the overall service felt no different from a regular tomyam shop, definitely not at the level of premium. We expected a polished and professional experience, but instead, we got confusion, lack of hygiene, and poorly trained staff.

I hope this feedback is taken seriously, because with better training and attention to service details, the place actually...

I'm here to review because I care about this place, we don't have many eateries here in Seremban that serve near-authentic Italian Pizzas. From all the ratings here, definitely can't deny the taste here is just delicious! For such rich taste might come with high raw material cost and thus probably higher pricing range. (RM 20 ~ RM30+ for pastas /pizzas)

However, the service & quality consistency NEEDS to improve, waited

The Streaky Beef BBQ Pizza is a flavorful and satisfying option for pizza lovers. The combination of tender, smoky streaky beef with a tangy barbecue sauceThe Streaky Beef BBQ Pizza is a flavorful and satisfying option for pizza lovers. The combination of tender, smoky streaky beef with a tangy barbecue sauce creates a deliciously rich taste. The crust is crisp, and the cheese melts perfectly, complementing the beef. It's a great choice if you're craving something hearty and savory with a nice balance of flavors. However, it might be a bit heavy for those who prefer lighter toppings. Overall, a tasty and indulgent pizza! creates a deliciously rich taste. The crust is crisp, and the cheese melts perfectly, complementing the beef. It's a great choice if you're craving something hearty and savory with a nice balance of flavors. However, it might be a bit heavy for those who prefer lighter toppings. Overall, a tasty and...