KFC Langkap — Restaurant in Perak

We are extremely disappointed with the service at this KFC branch. We waited over 35 minutes for our order, and instead of receiving a proper apology, we were given excuse after excuse. A manager—Farah or Sarah—handled the situation very poorly. A basic customer service principle is to apologize first, not make excuses. How can someone like this be appointed as a manager? Truly disappointed with how this branch is being managed. Hope KFC take action on this instead...

I was changing my order and the cashier was kinda not satisfied with it and i didn’t know where i did wrong. There was no customer no rush and yet she decided to treat her customer like that.The cashier was not being friendly and plain rude. Im saying this bcs it’s a common sense and you really should improve how you should communicate...

Was asking if paying via grab voucher is applicable, but then the staff Amira is answering impatiently. And then, when I try to add on my order then she start to complain that we didn't order in one shot. I hope that Amira can be a better person and treat people more nicely. My friend definitely deserve...