Makan Kitchen — Restaurant in Perak

Makan Kitchen at the Hilton Doubletree Lumut, expecting the reputed excellent service from a 5-Star Hotel. Regrettably, my experience was far from satisfactory.

For a 5-Star Hotel? Think twice. Both the Hotel and Makan Kitchen were overpriced. The cramped dining areas become a nightmare when it rains, forcing everyone inside and making it incredibly uncomfortable. The poor ventilation causes the unpleasant smell of food to cling to your clothes. I had to navigate through a crowd just to reach my seat and avoid dropping my food on the floor. Flies were everywhere! They were landing over the food, and I couldn't even think about eating it.

The fish was tough and overcooked, the sausage was hard, and the herb-infused egg was cooked with the shell still on. Items that ran out were not replenished, including the cereal for kids, which was very limited and never restocked. I’ve stayed in 3-star hotels that were far better! For the record, the buffet dinner costs RM80-RM90 on weekdays and RM128 on weekends. However, even if you pay the RM128, you may not get to enjoy the full experience, as they do not replenish items that run out. The breakfast options were limited, and, as I mentioned, they didn’t replenish items even like the fresh milk and cereal for kids. It was quite disappointing.

Furthermore, the prices were exorbitant given the quality of service received. I am willing to pay a premium for a premium experience, but this fell drastically short of expectations. Think carefully before reserving a seat there. Make sure to ask them to explain the procedures if you want ala carte, or you might end up being charged the full buffet price without realizing it.

In summary, Makan Kitchen did not meet the fundamental standards of a reputable restaurant, let alone those of a 5-star venue. The service was incredibly disappointing, with unprofessional handling and rude, impolite responses to our concerns. I won’t be coming back and would strongly advise others to think twice before choosing this place.

Tips: It’s more worthwhile to order through Grab or bring...

We decide to dine in Makan Kitchen during our stay at Hilton DoubleTree Damai Laut, and it was an absolute delight!

Since it was the Ramadan season, the buffet was Malay cuisine-focused, offering a fantastic selection of authentic traditional dishes that truly captured the spirit of the festive month. The variety was impressive, with flavorful rendang, tender satay, and rich, hearty curries that were cooked to perfection. The selection of ulam (Malay-style salads) and sambals added a wonderful burst of flavor to every bite.

To end the meal, the dessert spread was a treat, featuring traditional Malay kuih, sweet cendol, and a variety of refreshing drinks like air siram bandung and fresh coconut water.

The service was top-notch. The staff was incredibly attentive, always checking in to ensure we were comfortable and well taken care of. They even offered great recommendations on what to try, which made the dining experience even better.

The ambiance was cozy yet elegant, with a relaxing view of the resort surroundings. The warm, festive decorations and the sense of togetherness made the experience even more special.

The dedication to authentic Malay flavors and traditional festive dishes made this a truly memorable dining experience. We’ll...

Had Breakfast and Lunch here.

Food during breakfast - selections plenty for a 4-star hotel. The eggs station guy is always missing and we could not order at the station. They serve teh tarik and nescafe tarik which was a nice touch. Taste wise was okay.

Food during lunch - portions are generous and it tastes good. We ordered spaghetti bolognese and a burger. BUT the latte we ordered and paid for (the same price as a Barista-made coffee) came from a coffee machine. They don't serve Barista-made coffee here. The hotel is 20-30mins from the next town center for us to get a nice cup of coffee.

Atmosphere - indoor and outdoor seatings are available for that nice sea view. But there are flies everywhere, they provide a Fly Repellent Fan for each table but the flies are quite persistent. There are Monkeys but no incidents of them coming too close to the area. There is only 1 front desk to register for breakfast when there are 2 entrances, and it s located in the middle of the staircase,...