Blue Elephant — Restaurant in Saint Julian's

We visited this restaurant as a group of four. The food was decent, and the atmosphere very pleasant. The service, however, felt a bit chaotic at times — but in the end, everything was handled professionally and to our full satisfaction. Overall, I can recommend this restaurant.

For transparency, here are a few details for those who care:

One drink from our original order was forgotten and only brought after we asked about it.

A few drinks meant for another table was mistakenly served to us.

The cocktails were disappointing (a Mai Tai made with Campari, which simply doesn’t belong in a real Mai Tai. Worst Mai Tai in my life and an Aperol Spritz that didn’t taste right).

My glass for the coke was taken away, and when I ordered another coke, I wasn’t given a new glass — I ended up using my water glass instead.

The biggest issue, though, was the discrepancy between the drink menu and the actual bottle size. The menu listed 30cl (300ml), but the bottle served was only 250ml. Most likely, the menu hasn’t been updated for a while — but with this you end up paying for 300ml but getting 250ml, which adds up quickly over several drinks.

When I gave this feedback to the staff while paying, I mentioned that I wasn’t happy with the chaotic service, the poor cocktail quality, and the issue with the drink sizes.

The staff responded extremely professionally — they took the feedback seriously, offered a complimentary coffee for everyone at the table, and removed all cocktail and soft drink charges (around €45 in total) from the bill. That was a fair and much appreciated gesture, and we left satisfied with the resolution.

My suggestion to the restaurant would be to update the drink menu to reflect the correct sizes and to assign specific waiters to certain areas or tables, as being served by at least 4-5 different staff members also contributed to the slightly disorganized impression on...

First of all I wanted to start of with which is I have stayed at this Exceedingly Excellent 5 Star Award Winning Hilton Hotel in Malta in February 2023 once only which has Exceedingly Excellent Staff and they all have Extremely lovely personalities themselves. The Food Hygiene Rating's at this Exceptionally Beautiful and Charming 5 Star Award Winning Restaurant called The Blue Elephant Restaurant have Exceedingly Excellent 5 Star Food Hygiene Rating's. Since I don't drink alcohol at all I only had a soft drink. All of the Staff whom all work in Collaboration with each other at The Blue Elephant Restaurant were all Exceptionally lovely, kind and courteous and caring and very thoughtful people towards me all of the time and they all looked after me to the very best of their ability. The Blue Elephant Restaurant in Malta is known for it's immersive atmosphere. It's famous for it's atmosphere designed to resemble a traditional Thai Village with waterfalls, lush greenery and intricate decoration transporting dinners to The Heart of Thailand. In addition to that The Blue Elephant Restaurant in Malta has an Indoor Pond with Fish. It is described as a large beautiful fish pond with a waterfall feature which has a little lake, with a bridge and Koi Fish. This is a personal message to all of The Staff whom all work in Collaboration with each other at this Exceptionally Beautiful and Charming 5 Star Award Winning Hilton Hotel which is I sincerely wish all of you all the best for the...

Very bad experience at this restaurant. Very.

My friends and are staying nearby and wanted to try Blue Elephant since I'm a vegetarian, and there aren't many places that seem too vegetarian friendly in Malta.

We arrived earlier this evening, about 8 pm on a Wednesday. The place was empty, but we were asked to sit at the bar and wait for few minutes. No worries, we were all super excited and willing to wait a bit. But well over forty five minutes later, and after seeing other groups that arrived after us get seated I asked the front desk person.

Without apologizing or using the word "sorry" once, the hostess told us that they did in fact have a table for us. I asked why other groups had been seated, and how much longer they would have had us wait if I hadn't asked, and was brushed off. The hostess was quite impolite, and our group decided to go elsewhere. On the way out I asked to speak to the Hilton Hotel manager and was again asked to wait. After another 10 minutes, we left a number and asked to be called that evening to discuss our poor experience. I've yet to hear from anyone, and it's been a few hours since we left.

I'm not sure exactly why we received poor service. However, other members of our group and I all felt that the attitude of everyone we spoke to was...