McDonald's — Restaurant in Beau Vallon

I typically wouldn’t take the time to review a fast-food restaurant, but this particular McDonald’s warrants serious attention. It is, without question, the most poorly run and unhygienic establishment I’ve ever encountered.

From the outset, there was a clear lack of professionalism—staff were openly distracted, many on their phones while working, and moving between the restrooms and food preparation areas without any regard for hygiene protocols. Shockingly, I observed a male staff member with his hand casually resting inside the back of his pants while on duty.

What was meant to be a quick meal turned into a 40-minute wait for a single order, during which I witnessed a string of unacceptable issues: numerous incorrect orders being handed out, missing items, and an overwhelming sense of disorganization. Unfortunately, I only began to observe these problems more closely after already waiting 15 minutes, hoping my food would arrive soon. When it finally did, I was so appalled by what I had seen that I chose not to eat it.

In all honesty, this location appears to require a complete overhaul of its operations and staff training, particularly regarding hygiene, attention to detail, and basic courtesy. It was an experience I will not forget—and not for any...

I ordered for a sandwich without mayo via drive-thru. Reminded the girl after order - she just screamed it out to her kitchen colleagues instead of putting it on the order. Reminded the girl again after payment. Still got a sandwich with mayo. When I told the staff that I told their colleagues twice about no mayo, they just looked at me. Order girl was saying that she told kitchen staff. Noone proposed to remake the sandwich. I just wiped the mayo and gave it to kitchen staff and showed them that when I wipe it off there is no lettuce left. Again no offer to add some more lettuce.

Staff do not take their job seriously - customer service is not priority. I've stopped going - There are so much better options in...

I was just at the McDonald’s beau vallon location, there was the guy who was taking order at the drive through when asked they said his name is Cedric, I personally feel that he needs to be trained to work in customer service! He doesn’t have a proper way of talking to customers! I cannot understand how in a happy meal there is no juice only soft drinks & water! Its a kid’s meal & he says “pena jus ladan mamzel juste delo coca sa kfc sa” if the juice dispenser is not working just tell me the machine is currently out of order! The tone he’s using as if he doesn’t want to work if thats the case stay home & give someone else the...