Tortas Pavitos — Restaurant in Veracruz

I want to be fair and provide both positive and negative feedback based on my experience visiting this place. Given that it's a family tradition to visit when in Orizaba, and knowing its popularity, I felt compelled to stop by.

The Good: Quick service Convenient location Clean environment

The Bad: Unfortunately, my experience was marred by poor customer service. No matter how good a place might be, the staff's attitude can make or break the experience. The cashier was on the phone the entire time. When I asked about my order or had questions, he didn’t even bother to put the phone down, barely acknowledging my presence. This lack of attention persisted with every customer who approached the counter—no “thank you,” no courtesy at all.

The staff behind the glass didn’t fare much better. When asked a question, they just stared blankly without responding. Even if they did say something, it was impossible to hear them through their masks and the glass barrier.

As for the food, it was disappointing. The flavor was underwhelming—just a piece of bread with some cold cuts (pork), lettuce, tomatoes, and beans. There was nothing remarkable about it. The portion size was also quite small, more like a snack than a meal. For just 15 pesos more, you could get a full meal elsewhere.

In my opinion, this place thrives more on tradition than on the quality of its offerings. It seems the owners rely heavily on their reputation, taking the "fame and tradition" for granted to keep the...

Everytime we got to Orizaba we used to buy this tortas, but now I realise that they are kind of simple and expensive compared to other places. $2 usd ($35 mexican pesos). If you are a foreigner you can just walk a little bit downtown and find better options. I know they are a classic. Grandma used to buy over here but now it is just a simple torta with not a lot of ingredients. It is a shame that tradition has gone only into...

SI ERES TURISTA DEBES DE SABER ESTO: 1.las tortas son en frío (no se calientan) hay muchas torterias así en la ciudad. Costó $40 PESOS C/u Si vas a comer en el lugar te formas pides las tortas y bebidas y te sientas (pagas al final). Si es para llevar te formas pides y te dan el pedido y pagas.

Las tortas son muy buenas aunque son frías los ingredientes cómo frijoles y papás fritas van valientes recién hechos, llevan carne, frijol, jitomate, lechuga,mayonesa. A mi gusto bien servida, la torta es mediana buen tamaño alguien en promedio se come 2.

La atención al cliente depende si todo te molesta quizá te parezca que son groseros, su personal es masculino y cómo están realizando sus actividades suelen ser indiferentes, pareciera que no te escuchan pero si lo hacen (no responden) pero si les dices sin cebolla si te escucharon.

Sus chiles debes de probarlos son excelente receta, el lugar siempre tratan de mantenerlo limpio y acomodado entrega tus platos en el recibidor no los dejen ahí (cómo clientes sean educados) me toco ver muchos que dejan muy sucio y votado.

Yo siempre que puedo voy a las tortas pavito son inigualables al menos una vez debes...