PAUL — Restaurant in arrondissement d'Aîn-Chock مقاطعة عين الشق

I was in this cafe four times because it is the closest to my house, today I decided to do a review because the service is terrible, I love Paul I always went to villa Zavago where the service is one of the best, but this Paul is terrible, the waiters are terrible do not know how to work, the food is terrible today we ordered coroissaint that have been evidently heated, do not order the mango and orange juice that is evidently a canned juice and not fresh, the waiters never smile we wait for 10 minutes for a menu, the bread has been served cold and the orange juices hot. On top of all that, I forgot a bracelet on the table that was never found again, and they couldn’t check the CCTV because the CCTV only caught half the restaurant, so if anything happens, they don’t have proof, besides the poor service the heated food is not even a safe place where to bring your kids. I call them they said they will call me back when they gonna check,because obviously they can’t help you if you need a help after something happens in their restaurant, they never call me back I call them like 4 or 5 times trying to be helped from someone. Making me feel desperate but it’s the least they can do after I’ve lost something in their restaurant, and it doesn’t bother me how much the bracelet costs but the value...

Amazing crepes, good tea! The staff were very nice; however, we had to wait a while for the server to come. Once they arrived we asked about the types of tea and blends they have, the server kindly brought one of each so we could choose but this took like ages! Overall, the waiting time after each request was quite unpleasant, but the quality of food + kindness of the server compensated for it. Lemon verbena tea was very nice, ginger-lemon tea not that much, it felt too diluted. The crepes were a dream! We will definitely go...

Le service est encore loin d’être satisfaisant! Surtout le dimanche: retard de plus de 45 min pour un menu gourmand, 02 erreurs de livraison sur une même commande, j’ai du accepté la commande car j’avais fin et ras le bol. le garçon qui débarrasse la table vous perce avec des regards quand vous lui faites des remarques d’hygiène Le café est servi froid. Les bols de l’huile d’olive débordent sur l’assiette

Le service du menu a duré 1h entre le café et l’omelette : la cafe est devenu bizarre ! Ils ont commencé par l’huile d’olive, puis le café , le jus , .... 20min .... viennoiseries... ?.... ah les couverts( jusqu’ici je ne peux que regarder)..... ????🙄.... assiette fausse commande .... beurre........ deuxième fausse commande....

La réponse à mes réclamations : c’est dimanche !

Le gérant était sympathique, il a essayé de remédier, lui même, à ce désastre ! Mais un peu en retard car j’avais gâchis le petit-déjeuner du week-end en famille.

Vos serveurs manquent de professionnalisme ou/et de formation.

Merci cher Paul!

Suite à la réponse de Paul:

Je vous remercie pour votre réactivité ( et j’aurai aimé la voir au restaurant) . Le gérant doit me reconnaître parfaitement, car je le connaît depuis son service à la villa Zevaco. J’avoue que je suis exigent et nerveux, mais Paul dois être à l’hauteur de sa réputation. Je reviendrai la prochaine fois, mais pas un dimanche! Surtout pas un...