Kôya Restaurant Lounge Casa — Restaurant in arrondissement d'Anfa مقاطعة أنفا

As a visiting tourist, I ordered the least expensive wine listed on your menu. However, I was instead served one of the most expensive bottles available. When I raised this issue with both the waiter and the manager, my concerns were dismissed, and I was told that I had ordered the more expensive wine.

I requested to review the security camera footage from the camera clearly pointed at my table, as this would have clarified the situation. I was informed that the cameras were not in use, despite the fact that the indicator lights on the cameras around the venue suggested they were active.

Ultimately, I was forced to pay for an item I did not order. This left me feeling deceived and defrauded. Such practices are not only unethical but also damaging to the reputation of your establishment, especially among international guests.

I kindly request a formal response to this complaint, along with appropriate action to resolve this matter. Should I not receive a satisfactory reply, I will have no choice but to escalate the issue further, including reporting it to relevant consumer protection authorities and leaving a public review of...

Unless you’re ready to spend a fortune or consume an excessive amount of alcohol, don’t expect to be treated with respect here. We had a table reserved for the night to celebrate a birthday, and everything was fine until the show started. That’s when the manager came over and, in the rudest manner possible, asked us to leave. Why? Because, according to him, “we didn’t look like people who would consume alcohol,” and therefore, we were a waste of their time and money. Absolutely appalling. On top of that, we paid 90dh per person as a cake fee for a small square cake. They brought out a tiny cake just for pictures and then took it away, only to serve us tiny, frozen slices that were stuck to the plates. And no, they were clearly not from the same cake we’d seen earlier.

We tried to overlook the ridiculously small cake, but the manager’s behavior was just too much. It’s a shame because the servers were nice, but with management like that, we’ll never be back. It’s sad that you can’t even have a decent dinner without being pressured to...

I made a reservation on the website and on phone 1 day before my date my call took more than 8 minutes with their reception to make the reservation and to my surprise, when I went with my friend to the restaurant they said that there’s no reservation under my name, and I showed them the screenshots from the website reservation and the phone call and they made no effort to help us, they just said oh we apologise and left us with the security to escort us out which was a very rude and unwelcoming behaviour and a friend of mine told me that this kind of situation often happens in this restaurant and it’s because they favour their old customers than the new ones, my friend said that if a known wealthy customer comes in and there’s no table available they will remove someone’s reservation and put their wealthy client’s name instead and that’s how I lost my reservation, what a shame and unprofessional behaviour, I’m so disappointed in...