KFC — Restaurant in Hoorn

CLOSE THIS LOCATION NOW!

The service of this location is far beyond 'worst ever'. Today, Oct 8th, 2023 I spent from 3:40pm till 4:25pm in the drive thru to finally get my order... with a baby on-board. This is yet another horrible experience in the list of experiences that I have with this location. Time and again I try to give this location a try to see if things improved, just to be let down by its staff and (especially) the management of this location. Today it was the delay; and if it's not that, it's wrong orders or incomplete orders.

My advice? There are so many more options to pick from at this location; go somewhere else even if customer service replies to this entry by telling how 'saddened they feel'. It's time for some serious change.

For KFC customer service: I spent some time sending you a review over 'mijn kfc ervaring'. My full name and details can be found there, if you feel to really 'change' something and change my current feelings towards...

Quick stop at a smartly arranged fast food pick up area. Lots of different choices... I went for KFC. I love KFC hot wings, a bit of connoisseur let's say. Stopped off to order my 6 hot wings and the guy was very rushy taking my order even though no one else was waiting. He sounded bored and like I had disturbed his time. Got my hot wings super fast.... My man ordered a crispy chicken, which in the middle of the afternoon is usually a bit suspect when it so fast. That crispy chicken was so sad looking, it looked like a tender strip broken in half and thrown from a distance at a bun for fun, it was also stone cold. The cheese in the bun was half a slice and the whole thing squashed like someone had patted it down with a foot. My hot wings were semi warm, obviously been sitting a while because they get chewy and not juicy, not the best hot wings but I am still alive to write this. Milkshake was very...

The worst place I’ve ever been. Every single time had to spend about an hour to get the food, but this time it’s enough. After one hour I asked about my order - the woman with the smile on her face says, that I’ll not receive it due to no products I ordered, and that was not the first time. Employees walk with a turtle speed - like me, in the kitchen before first coffee, at 7:00AM, thinking “what am I doing here and what everybody wants from me?”, when 20 people are waiting for the food since an hour. I did exactly the same, what the other people do - requested for return my money, and probably I’ll never come back, if nothing changes. If you don’t want to waste your time - go to McDonalds, Subway or wherever in the neighborhood. KFC CEO - take care about this place because...