PAND Pancakes — Restaurant in Houten

Too busy for Covid-19 time, and dishonest about it beforehand with regards to reservations. [edit] They have one tiny entrance with a gate BEFORE their 'disinfection' station, so everyone touches the gate before and after. This entrance is also the exit, so you cannot leave while keeping enough distance while there are people there. They're running a full house, so there's no way to walk there while keeping enough distance. There are only small tables outside, so the only properly ventilated area in unsuitable when trying to keep distance from each other. During reservation they promised we would have enough space to keep distance among ourselves, the only alternative they offered was going inside.

My recommendations: Only host outside, maybe rent one of the many fields nearby to seat more people during good weather. Remove middle tables. Remove some of the light fencing in the front so the exit can be separate from the entrance. Take transmission risk from children to other people seriously. They might not die as easily, but the claims that they don't spread are unsubstantiated. Don't presume to know what I did and did not discuss with the...

Update Upgraded to 5 * After our previous visit, the owner was in contact. We went again yesterday and had a fantastic experience. Food was again delicious, and the service was top-notch. My daughter absolutely loves the indoor play area too.

Original review: The food was great and the play area for the kids is fantastic. Unfortunately the service was disappointing. It took ages to order drinks. We eventually had to flag someone down. My daughters pancake (simple plain with smarties) came a full 10 minutes after all the other adults' pancakes came out (diverse toppings, ect). This seems really odd to me as it is the easiest to make, and I would expect food for kids to always come out first. No one checked in on us during our meal, and we therefore didn't order any more drinks. We would consider going again as a one-off disappointing...

The unfriendly personal (especially the manager) didn't allow us to sit outside to eat (only to drink?) due to possible rainfall that didn't come. We were then asked to change seats twice, due to bigger groups that reserved the table for later, even though we were escorted to this table. After sitting down, we waited to order for about 45 minutes before a waitresses helped us. She was spending her time on the phone, or walked straight passed without noticing us. Pancakes themselves are expensive - about 15 euro's each, with drinks being 4.25 euro's for a basic (Palm) beer (cheapest tab beer is 3.75), without the option for personal preferences on the pancake to be taken into account according to the menu. The food itself ranges from fair to good. There is also a nice playground for kids. Nevertheless, not a great...