Restaurant Deja-Vu Veldhoven — Restaurant in Veldhoven

This was a very disappointing dining experience. The restaurant follows an à la carte buffet format, where only one item can be ordered at a time, with a mandatory 7-minute interval between orders. Each table is allowed up to 20 rounds of orders. Without considering the interval times, a full meal would require at least 2 hours and 20 minutes.

We started our meal at 19:37. At 21:14, after only about seven rounds, we went to pay the bill in advance, as shown in Figure 1. However, we were not full at that point and had not finished our meal. When we tried to place more orders afterward, the staff told us that once the bill was paid, the dining session was considered over.

Despite our repeated explanations that we had not finished our meal, the staff refused to serve us further, citing that the chef would be off duty at 21:30. I would like to raise the following points:

There was no notice or communication informing us that payment would mark the end of our meal. If this is an official policy, it should have been clearly communicated at the time of payment, which it wasn’t.

If paying the bill means the meal is over, does that mean a customer can pay right after being seated and immediately leave? In many Dutch buffet restaurants, customers pay before dining, not after.

Our payment time was 21:14, and during our discussions with the staff, it was still before the stated chef’s off-duty time. Therefore, the chef’s schedule should not have been used as a reason to deny service.

We had placed a new order before we paid. Regardless of the restaurant’s policy, those dishes should have been prepared and served.

After failed attempts to resolve the issue with the staff, I called the owner. The call record is shown in Figure 2. The call started at 21:28 and ended at 21:33, confirming once again that all our dining and attempts at communication occurred before the chef’s stated end time.

What’s even more unacceptable is that while we were trying to communicate, the staff completely ignored us. They either served other local guests or went into the kitchen, giving us looks of disdain. In my view, this behavior showed racial discrimination.

Figure 3 is our bill, which includes three Cokes that were never served—this is a clear case of fraud. Figure 4 shows our cups and plates at the end of the meal—there’s no sign of the Coke glasses.

I won’t comment on the food itself. As an international student in the Netherlands, life isn’t easy—we mostly survive on sandwiches and salads. When we occasionally spend money to enjoy a proper meal, we simply expect a normal and respectful dining experience.

I’m sharing this post both to warn others and to ask if there are better ways to protect consumer rights. I will continue...

A unique all-you-can-eat restaurant but a-la-carte. Perfect for enjoying high quality delicious food without walking up to a buffet for each course. However, don't forget to bring your smart phone, and reservations are mandatory at this time I think. The way it works is: when your party gets seated, you get a paper with a QR code for the table, which takes you to a website that lets you order the food. You pay a flat amount per person for the food but drinks are charged by the glass, bottle or carafe. You order one course of food for all persons in your party at the same time, one choice of food per guest at a time, and they bring it out to you within minutes. When everyone in your party is done, you can order another course for everyone, and you can keep doing this. It doesn't matter if you order dessert first, and they don't make you wait if you ordered an entree but another person in your party ordered soup or an appetizer. I think you can order as much as you want but each person can only order up to two dessert courses in total. Some food portions may seem a bit small but unless it's dessert, you can always order another one. We had some trouble getting on the internet and though the staff tried to be helpful, nobody seemed to know what the password was for the Wi-Fi guest network. They gave us an ordering card to use as an alternative which would not have worked well I think (servers aren't used to having to go to tables to take orders) but we eventually got our mobile internet to work so we didn't need the ordering card or Wi-Fi. The place was busy and unfortunately a little noisy; we had trouble hearing each other occasionally. It sounded like they had music playing in one area (I could only hear the bass) which always causes people to talk louder and make a place like this more noisy. I don't know if this was because there apparently was a large party there for some special occasion, or if this usually happens. Having to reserve places beforehand is a minor inconvenience for a delicious meal with much variation. The price per person may seem a bit high but it's money well spent. Would definitely go...

I was here with some friends last month, and I had a fantastic experience. Quality ingredients, well-prepared food, good services, and atmosphere.

Today, I brought more friends here, all of us with high expectations. However, the stark contrast between my previous fantastic experience and today's disaster was hard to ignore.

To be fair, all dishes are still well prepared and look fancy. But all dishes, including the French fries, are way too salty. They are so salty that you can hardly eat them. All-you-can-eat restaurants typically make food salty in order to sell more drinks; this is absolutely normal. But you can't make them uneatable. Besides that, the Oester is also not very fresh. This is something I also don't understand. As last time, all the ingredients were extremely good. The sudden drop in food quality was a genuine surprise and disappointment.

In the end, my friends couldn't help but make fun of me, questioning why I like this restaurant that had fallen so far from my previous positive experience. While I appreciate the atmosphere and service, it's important to remember that the cornerstone of any restaurant is its food. And in this aspect, the...