Villa Westend — Restaurant in Velsen

In October we organized our wedding in this restaurant. We chose this restaurant because of its great location and nice decor. We thought that meetings and arrangements for the event were just a formality. Unfortunately, the arrangements were fiction because most of the situations that occurred made us realize that only money counts and not our wedding. First of all, we decided to decorate the wedding hall ourselves because I wanted to do it more elegantly. We were informed that we could start preparations the day before at 1 p.m., but each of us works and we arrived at the restaurant around 6 and at 9:40 p.m. we were informed that we had to finish because they wanted to go home. We begged for an hour longer and ran like crazy but we still had to change our plans for the next day to finish preparations. In response, we heard that we could ask earlier what time we could decorate. On the day of the wedding we did not know how long it would take to digest the wedding vows and the time was more or less specified. It turned out that the staff had not prepared anything, not even plates. They started an hour after the ceremony. When we finally managed to sit down at the table, they started taking orders for drinks, where it was agreed and paid for that everything, including unlimited alcohol, would be set on the table. And at 11 p.m. our guests were informed that there was no sweet wine and Wisky. Where unlimited was paid until 1 a.m. Also, several guests pointed out to the waitresses that they were given dirty cutlery. Also, one chair for a small child was agreed in advance, and we had to ask for over an hour to bring it. Additionally, we bought a double dinner so that the tables were full, and it turned out that the waitresses, while the guests were having fun, took them away from the tables at 9 p.m. and most of the guests did not even eat it. In the end, we received a packed dinner for over 40 guests. Also, when we asked for our cake to be served, the waitress was surprised what kind of cake? They did not even know they had it in the fridge. Also, the first dinner was to be served at 4:15 p.m. and the children received their first meal after 6 p.m. After the wedding, we wrote an email about these situations, but the manager stated that the guests were happy. We are disappointed with the lack of responsibility from the staff and this huge ignorance on their part. I am sorry but I do not recommend...

Visited Villa Westend Saturday for dinner with my husband and friends. We arrived around 5:45 and it was not busy in the dining room.

It was almost 30 minutes before we were asked what we would like to order- We chose the focaccia and the samosas to share as appetizers and also ordered our main course at the same time.

At 7 pm our appetizers arrived - 1 hour and 15 minutes after our arrival and 45 minutes after ordering them.

The samosas arrived but the bread did not- We had to ask about it, after waiting and thinking it would be served.

The wines were very inconsistent. One wine was less than it should be and the second of the same wine was more.

Then we waited for our food- After another half hour or so we finally asked about it and they said it’s coming- and within 5 minutes it arrived.

Food: Three of us had the BLT burger and one person the sticky chicken.

The sticky chicken was good- Hamburgers were also not bad but the French fries were cooked too long- I love crispy fries but there is also a thing as too crispy and this was definitely that. You can not use a fork to pick them up (see photo).

They were also tiny pieces - as though French fries had been broken or if it was the bottom of a bag, but this was how ALL of our fries were.

On the whole the food was not bad, but the service was horrible.

There was a wedding on the other side but they had an outdoor bbq going, plus they were not helping those on the wedding side.

The location is gorgeous- But sadly I would definitely not have dinner or even lunch here again. I may go there for a coffee and a chat with a friend, but that would be the extent of it.

I do find it a pity because the place has so much potential to be...

Fish platter for 2 was disgusting and overpriced. On the photo you can see what is included in 40 euro “deluxe fish platter” served on ugly plastic stand:

1. Thin piece of badly cooked tuna fish;
2. Tasteless mackerel;
3. Little portion of chopped salty salmon;
4. Canned tuna fish salad served as if it is fancy;
5. Small cup (100ml) of fish broth;
6. 2 shop purchased frozen krokets which they warmed up;
7. Loaf of cheap yesterday bread.

Person who created this must have terrible taste. 2 stars just for the view and nice weather on that specific day, otherwise would have been 1 star. When waitress asked how I liked the food, I told that I didn't like it at all. Her response was "Oh". Please don't ask stupid questions like this if you can't provide any useful response or action. I also don't understand the role of hostess in your restaurant. It's silly and takes so much time until she guides every single person to a table. Conclusion: Don't order food here, just get some drinks and enjoy the sunny weather. The cook and the staff...