Oelespot restaurant café terras — Restaurant in Venlo

I called them to make sure reservation for a group of 6 adults, 2 kids and a toddler. They said we were a big group so they can only offer a limited menu, which I accepted.. but when I asked what is the option for the kids, I was given only one option which one of the kids cannot take, and they refused to make an exception and offer an alternative. I was willing to think with them and switch to a common dish that both kids could have which would still fit their small kitchen and staff. The only alternative was what was on the full menu at the same price.

They were unwilling to think along with me. Such bad customer service despite my effort to work with their...

A very lovely place! It is a really nice place with a lovely area it's located it, you can have a nice hot beverage or a cold drink after a long hike, and some food!

Sadly we came at an hour that the kitchen was closed so we could only go for a drink! But they offered us some nuts to snack on which was really nice!

The employees are really nice you can have a good conversation with them! Asside from that with the current covid situation they have their menu online and the tables are distanced far enough from each other!

A really nice place and I definitely recommend going there if...

Very bad service and even a bit hostile. Afther a journey we sat down for a drink and something to eat. When the waitress came to our table we were asked if we had a reservation with we didn't have and by the look of it not needed one as only two tables were occupided and no reservation signs were placed. She told us that she could not serve us as we didn't have a reservation. So far for the hospitality. First time and sure the last time for us to be...