Watami — Restaurant in Wageningen

The food itself was really good, and one waitress was very friendly and genuinely trying to help, which we really appreciated. Unfortunately, the overall experience was frustrating and poorly handled.

We were there for 4 hours, but in the first 2 hours and 45 minutes, we only received two rounds of food out of a total of four. Many of our dishes were forgotten, and I had to ask four times where our food was before anything was done.

To make things worse, for the last hour and a half, they turned off the heating, leaving us to sit in the cold. By the time we finally got our food, staff members were already leaving, as if they had no interest in correcting their mistakes.

While we truly appreciated the effort of the one kind waitress, the overall lack of organization, long wait times, and uncomfortable environment made this a very disappointing experience. It’s a shame because the food was great, but we won’t be...

I see no reason why not to visit this place. You don’t expect much from “all you can eat” concept but for 35€ you can’t complete the whole 5 set of 5 dishes. I am always checking display fridge of the place what they cook and it was looking good , they even offer Hokkigai. Some sushi just okey but the rest is well made and has a good taste. Rice was cooked good. I think chefs are native Japanese you can also judge it by the authentic curtains they have around and pleasant Japanese background music. Very pleasant service I have asked extra ginger and they brought huge plate no extra charge and lady writer was very attentive and kind. Moreover they have cheapest pint of beer in the whole area 4,5€ for 0,5 liters of tasty Bavaria Pilsner, as good as common Grolsch costing 7,5€ in local pubs. Take a table by the window and give a try to complete...

We asked for the all inclusive-menu that has 5 rounds. I asked several times how many items per round I could request and they told I was free to order as many as I wanted. Then when I made my order for the second round they told me that I could only request 5 items per person per round, so I had to adapt my order. Some items are pretty small such as the makis. Then at the end we had a small portion left thus we asked a doggy bag to take home and they said to us that it was not allowed. They also told us that we would get a fine, at the end it was condoned... I think is reasonable that restaurants try to minimize the waste of food but I would have appreciated to get to know the rules at the very beginning. Food is nothing spectacular, service is fast and friendly, I found it a bit costly when you think about the quality...