McDonald's Waardenburg — Restaurant in West Betuwe

Waiting for more than 10 minutes for a simple order containing a cheeseburger, 6 nuggets and a cookie is ridiculous. When asked for an exploration the assistant manager did not have more to say than a mere apology and some excuses about a busy drive-through and that making fresh nuggets take time. When I set down the nuggets were lukewarm. I was quite upset because of the faked fresh nuggets apology. This was just not acceptable and I returned to the assistant manager. He squeezed a nugget between his finger and thumb confirming it was cold and greasy. Although he offered to make me some new nuggets I opted to just leave with my burger and cookie. While eating in the car I even concluded the cheeseburger was dry. I'm baffled how this could happen: a drive with not more than five cars in queue, an almost empty restaurant at 4pm, but stale food and such uninterested response to a customer complaint. Not worthy of...

If I could give zero stars I would. What a joke of a place. Stopped in to grab a quick take away order. After 10 minutes of watching a bunch of people standing around doing nothing I went to the counter to ask where my order was. Lots of shrugs and I don’t knows. I told them it had been 10 minutes. Finally one young man started packing a bag of burgers that had been sitting in a bin, grabbed some fries and handed me a bag. Everything was cold!!! It was pouring out and after a 5 hour drive with 2 more to go I didn’t have the energy to go back inside. There were at least 3 managers in white shirts at the back of the kitchen area talking while the rest of the staff up front stood around doing absolutely nothing. Ridiculously poor operation at...

After ordering and paying, several items turned out to be out of stock. In stead of asking what we wanted instead, we got an alternative item. When I said I did not want the item, and asked for my money back, it was quite the hassle. In the end they forgot the 10 cents plastic tax, and I had to come and get it at the front desk - the manager was really rude about it, which was totally unnecessary. I don’t care whether it’s 50 euros or 1 cent: if I paid for a product and I do not receive it, I am getting back every penny. It’s only logical.

There was 1 employee, who only recently started working here, who was very nice though - so 1 star up for atmosphere...