Been here several times, but on a recent visit service was unusually slow and unfriendly. Ordering food took forever, even though other people were being seated around us. The quality of the food was barely adequate, everyone who had the burger suffered acid burn, and the fries were so salty as to be inedible. We would have complained, if one of the serving staff had ever shown up near us. When we finally got around to ordering desert, the table was not cleaned, and when we asked for that, the serving staff was clearly upset at having to do this. The ice cream arrived relatively fast, but the coffee was visibly waiting on the till for almost 10 minutes and was practically cold when served. Upon complaining at check out, not even a free coffee was offered. Definitely not the level of service I've experienced before. I hope this was a one off, so still two stars because of past good experiences.