Burger King — Restaurant in Zaltbommel

It started when the printer of the ordering wall was broken, I did not get any receipt. After asking a staff member who walked past, he confused told me to check with the cashier. I explained the problem, she annoyed asked me what I ordered and reprinted my receipt, but did not take any action to check the machine.

After I got my order, I walked to a table to start enjoying my burger, and noticed several problems, it was a different bun from normal and I had a very small (and round) chicken burger on my Crunchy Deluxe burger (which has a different shape patty than a round Crunchy burger). I walked over to the cashier, they tried to convince me the photos on the menu are not realistic, I pointed out I could not even see the burger between the cheese and bacon, and they tried to open up my burger with their hands, seemingly to still send me away with it. When I kept complaining they finally started to make a new burger, and put a ln actually correct chicken patty in the deep fryer. When the manager came over, I also pointed out they never did anything with my other remark earlier about the order wall. At that point they were sent over by the manager to check it out, and indeed a receipts of multiple customers were stuck.

After I got my new burger, I sat down, opened the paper, and saw multiple black hairs on my burger.

I did not even bother mentioning this to the staff, I was done. No...

The staff is rude, slow and incompetent. One of our cups was filthy so i asked for a new one. The guy taking the cup did not react, took it, gave me a now smaller one, this all took one whole minute and he didn’t even have to walk more then 5 steps. I pointed out the cup was smaller than the one i gave him and he just did not now what size cup i gave him. When we went to return the cups in the machine it was broken so we went to the desk. Most employees ignored us even though we would have eye contact, i ended up asking for help, a lady came over horribly annoyed by my question. I explained the situation about the cup machine, she sounded like she barely believed us, she did give us our money back but she just turned around and walked away without saying a word. I’m not expecting people the act overjoyed to every costumer but not even saying hello or goodbye to costumers, or apologise voor any inconvenience caused is just...

Service is so bad! I already made a written complaint through the last survey. Everyone who eats here, please make sure to ask for your money back if you don't get a reusable cup. Last time we had 3 menus with 3 reusable cups and we were told they have none left - we were one of few families who realized that this happens often to all customers. Today the 8th of Feb 2025 they have no fanta, cola or any other drinks beside water and shakes, still 3 dollars/euro have been kept by them while, of course no cup is needed if no juice. So I asked them to pay the money back, which after a long discussion I got my money back. While I was eating I realized there were at least 12 other customers who ordered digitally and no cup nor money back, but 1 Euro is kept for each cup. Now think the amount of customers / day x...