Phoenix complex — Restaurant in South Island

After taking 5 days of calling/stopping in to make a booking. We were told we could reserve 2 lanes for 1pm. We arrive, and we are told they don't reserve lanes and they only had 1 available because 2 were broken. We said we have 9 to bowl (booked 7 but had 2 extras) and would like 2 lanes as we were promised. $126 later, we start bowling. We decided to get some snacks and a drink. $14 for a glass of beer, $63 for a supermarket meatlovers pizza and chips with half a dozen waffle fries. Which we had no table in our lane area to place them. If it wasn't for a 5 hear old begging to go bowling for her birthday, we wouldn't be here. We will not be back. Staff are rude and inattentive. Edited to add we were actually over charged 17 ateast depending on how much they charged for the 15year old who forgot...

Made a booking online via email. Show up at 5pm and told we weren’t allowed to eat in restaurant unless we have buffet which starts at 6pm and is $35 per head. We didn’t want to wait as we booked bowling and nothing was mentioned to us via email about a buffet. We where told we couldn’t eat in restaurant very rudely by the manager we think. We don’t know why as the buffet was over an hour away. We ended up leaving and eating elsewhere as they made us feel unwelcome. We drove an hour to eat there and go bowling. We will not be eating there again and the bowling was just as bad with our lane breaking down over 20times. Staff where rude and some were stressed from the lanes breaking down. Money wasn’t offered back so we won’t be recommending the food or...

Update: July 2022. Popped in hoping for a quick evening meal before the rugby! Staff were so accommodating and friendly! We had a very nice meal - couldn't fault it! The new decor is looking great too!

After a game of bowls (which was fun) the 4 of us went to the restaurant. Only 4 other people there. Over an hour later staff were very apologetic and telling us our meals would not be long but it was too little too late! I think they forgot us which is very hard to believe with only 1 other table of diners. When they finally arrived (1 1/4 hours) the meals were nice and they gave us free ice cream in an attempt to make up for the big delay. I wouldn't normally write a bad review but it's not the first time I've been let down at...