Jordbærpikene Horisont — Restaurant in Bergen

My sister and I have had a bad experience there before but we decided to give it a second chance. Wish we hadn't. They had shrimp salad that looked delicious so that is what I ordered and my sister had the seafood soup. First we waited for more then 30 min, then we asked why it took so long, they said they were out of shrimp so they had to go to the grocery store. I got shrimp from a can, I refused to eat them and got another salad which was much better. My sisters soup was a very small amount, less then 2 dl and the bread was still frozen. We found the restaurant to be very dirty, sticky table and many tables were full of dishes. No one cared...

Service terrible, few customers, we did see the food came out nobody was serving it. 185 kr for cold food, this was my sister who ordered. (This is not my regular vegan-rewiew) Toasted bread goes sloppy, waited like 30 minutes. I asked for the food to come, we got told to wait, even if i could see the food standing there ready. The coffee did taste good, the chairs are terrible. Not a really...

Sjekk maten nøye

Min frue med cøliaki (glutenallergi) skulle kose seg på shopping sammen med vår datter, men turen endte med fiasko takket være manglende rutiner, dårlig kontroll og svak kommunikasjon.

Hun bestilte glutenfritt måltid, men etter 3–4 munnfuller fattet hun mistanke og ba om å få bekreftet at det var glutenfritt. Det var det ikke.

De ansatte hadde tydeligvis så lite innsikt i hva cøliaki innebærer at de ville lage ny mat til henne. Cøliaki er en autoimmun sykdom / allergi som gjør at man, uten å gå i detaljer, må slippe det man har i hendene og kjøre hjem.

Det som skulle være en hyggelig anledning i en ellers hektisk hverdag endte altså med at de måtte forlate stedet uten å spise maten, og shopping og samvær ble erstattet av langvarig ubehag og bekymring.

Daglig leder ble kontaktet og var mest opptatt av å beklage. Hun lovet en form for oppreisning, men var ikke villig til å vurdere rutinene, selv om de ansatte i kassen sa at det ofte forekom at kjøkkenet leverte feil.

Nå har det gått nesten tre uker, og vi har ikke hørt...