We sometimes go here to eat after shopping at the supermarket just a building beside McDonald's. It's understandable that the serving time is quite long as we often came by when there is a lot of customers, what we didn't like is how our orders are forgotten. It happened not just once but twice, the first time we tried to understand as the place was filled with hungry people, it took probably more than half an hour as we started noticing that other people who just arrived was getting their orders first. We tried to understand that it was a simple mistake and let it go as the staff apologized. But recently, it happened again. We waited there patiently for our take outs, yet again our order was forgotten that we needed to tell the staff that other people who ordered after us is getting their food first, it wasn't even the usual too busy atmosphere that time where it's crowded though there are still a fair amount...
Read more“I placed my order at 10:05 PM and immediately sent a message to follow up. I followed up a second time, and they said they had already called to check on my order. At 11 PM, someone from Ventura McDonald’s called me and said that my order either didn’t go through or was delayed. How is it that a 24-hour McDonald’s cannot fix this issue? Why is your service so poor? My order still hasn’t arrived, even though I’m just a meter away from the store. My order finally arrived at 11:30 PM—an hour and a half later—but it was still incorrect. There were no drinks included, and instead of the chili con carne I ordered, they sent me a cheese dip. This is unacceptable service. Delayed orders are already frustrating, but receiving the wrong items after such a long wait makes it even worse. How can you treat...
Read moreWhen I first got here, I was really excited since it's near my house. However, it's also near the house of many, that's why the waiting queue is very long. It took around 20 minutes for my order to be served. Although I understand that they have a lot of customers, I think they also lack staff or maybe it's just when I went here. I ate on the second floor and it took them too long before someone could clean the dishes of the previous customers too. Then, one of the things that I look for in a McDonald's branch is the unlimited gravy, although they had one but when I got there it was empty. I rated the atmosphere a 4/5 because there are a lot of customers and it triggers my sensory problems. Food was good and same like the other...
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