The view and food were okay. However, I believe the staff needs to be retrained. Their customer service was abyssmal. The line was very long when we arrived, and the servers only looked at us; not a single one informed us of the 'procedure' for ordering and paying the entrance. They waited for the chaos to subside before one person had the initiative to inform us that we can take a seat and just pay later. Take note, you still need to pay an entrance fee ON TOP of paying for their food PLUS an environmental fee. Of all the places we visited, they're the only ones who charged for such fee.
Our orders took an incredibly long time to serve. They had issues coordinating the orders; they should find a way to communicate. Whenever servers delivered food to our table, they just placed them onto the table without even checking or telling us what food that was; it was very robotic. We had to double check the delivered orders against the ones that were still unserved due to their very poor and disappointing service. Good thing the food somehow eased our frustration.
It could have been a lovely experience with a lovely view, but I wouldn't recommend this place. Because of what we experienced, we no longer had the energy to take photos and explore the rest of the area. It wasn't worth the...
Read moreMy family dined here and the place was definitely nice although we didn’t understand that there had to be a fee even though you were just there to eat. From the reviews I expected it to be a superb place but from our dining experience it was beyond disappointing. We ordered around 12:30 and didn’t get our meal until 2 hours later despite our constant requests of following up our meal. We understand that most often than not when a place is packed with customers, service wont be as fast but they should at least compensate because we were really hungry. We requested a refund and later found out that they never even cooked our meal and seeing how much newer customers are receiving their orders first i question their services. I hope this wont happen again to other customers and the establishment learn from...
Read moreGreat place - freshly opened and very Instagramable. Just in front of HolyLand sign. Amazing views from the terrace down to farm lots and very own coffee plantation... and of course the mountains. Good coffee offers with options get from the own grown plantation. Great Burgers. Very attentive and friendly staff and owners. Big attention to the details. Every corner of the place looks clean nicely decorated and ready for Instagram. Forget about time while you're there. Enjo the beauty of the nature. Check the photos and you'll like...
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