This Max Branch is terrible for having hair on their food. And all they would do is apologies. They wouldn't bother replacing the food or giving you a discount for that matter. 1st visit my wife and I lost our apetite due to several hair strands found in both our dinner plate. This happened 4 months ago.

A week ago i visited this restaurant and thought they might have made improvements. The restaurant was not even busy. Like there were only 3 to 4 tables occupied. I ordered a banana fritter with ice cream w choco syrup.

I was busy chatting with an old friend when our orders arrived. I was semi allergic to caramel syrup or anything with caramel. As it causes acidity to my tummy. I took the 1st bite and my stomach started to grumble. So called the waitress which I made the order from.

She did apologies and admitted it was her own fault. But they didn't suggest or do anything about it. So I said am I going to pay for something I didn't order!?. She then said I'll replace it sir. Waited and waited. And called their attention again asking where my choco syrup banana fritter? She left and came back to say they forgot about it. Seriously service in this restaurant is terrible. I told the waitress just to cancel my order. As it's been more than 45mins already.

Management should take a look at their staff attitude, hospitality & customer service. And the nerve to play the music loud as if saying we are closing please leave. Is utterly dispicable. Plus adding 20% service charge for such terrible service. Definitely not coming back here even if we live just behind them.