Burger King - Tunasan (Drive Thru) — Restaurant in Muntinlupa

The workplace has a wonderful ambience. Although albeit busy, which is a great sign of success of the venue, it still holds a very charming, enthusiastic and cheerful feel to the fastfood chain. Tables are very tidy, maintained cleanliness that I noticed after repeated visits is very clearly well kept and workers have a fun approach on how to treat everyone like family! It's heartwarming. One staff member even walked up to me to encourage reviewing the place which I didn't mind at all. Even during our small and sweet exchange, we shared some laughs. The customer service is effective, warm and gets to the point while still having a nice conversation like we're both catching up. Its a wonderful workplace. I love the way they make their fries. Fluffy on the inside, crispy on the outside and to my taste, I'd like them to be a little more salted. Just a note on the onion rings I had, it was a little chewy crust wise. It was crispy on first bite but the chewing texture is a little too chewy. Also an issue arises from time to time. I noticed how employees tidy up/get ready for work by using the restaurants bathrooms and outside handwashing area which is fine but I found it a bit unprofessional. Do they not have a staff area for tidying up so they can also have privacy? All in all, it's a charming and very warm venue. Yet, the food can have some adjustments to be the best while needing that little quality of life upgrade for the employees to have a proper station for getting prepared for work....

You'll wonder why 5 stars and the others were low. Read more to find out. My family and I had just finished shopping at S&R and wanted to eat lunch, although instead of just eating at S&R, we opted to try the newly opened Burger King at Tunasan, Muntinlupa. To our dismay, it wasn't a nice experience, but that is not what I wanted to share. It is how they managed and responded to my review. The branch assistant manager answered my email and wanted to discuss my concerns. She tried calling me twice but wasn't successful, she didn't stop getting in touch with me until finally we managed to talk. Of course, she apologized and explained the reason for our discomfort. After some discussion, she offered to send me food, that is, if I was amenable to it. I didn't feel like being bribed at all as she sounded so sincere. So I agreed and immediately it was sent to us, so finally my family and I at last had enjoyed Burger King's sumptuous meal. Thumbs up to how they treat seriously and act on their customers' complaints. The 5 stars were to how they dealt with the discomfort we had. Kudos to...

The store has a modern and clean facade with a simple yet recognizable Burger King branding. Drive-thru is well-marked and accessible, making it convenient for customers who prefer takeout. The store appears bright, well-lit, and spacious with a modern design that combines wooden elements and bright colors to maintain a cozy yet vibrant feel. Furniture looks clean and well-maintained, with comfortable seating for both individuals and groups. The ordering counter is organized, and the digital menu boards are visible and easy to read. Some customers are dining in, showing that the place is active but not overcrowded. The self-service area and pick-up counter seem efficient for handling orders quickly. Flame-grilled burgers are served fresh...