Bigg's - San Felipe — Restaurant in Naga

I ordered Beef Salpicao (takeaway) for my kid’s lunch, expecting it to be ready within the promised 17 minutes. The order was taken at 10:28, and I thought I had enough time, as my kid’s lunch break starts at 11:20. However, I only received my order at 11:15 — a frustrating 47-minute wait!

While waiting, I noticed the restaurant was not even half full. I couldn’t help but wonder how many people were working in the kitchen. To make things worse, I overheard the cashier repeatedly telling other guests their orders would be ready in 17 minutes.

Does the management even read customer reviews? If they did, this recurring issue with delays should have been resolved by now. It’s frustrating how, in general, customer satisfaction doesn’t seem to be a priority here. Time is valuable, and restaurants should not provide unrealistic assurances.

Instead, be honest with your guests. Inform them of accurate preparation times and let them decide if they are willing to wait. Transparency goes a long way in building trust and improving the...

Everything is great, food, services etc. I work overseas so I make sure I willl visit biggs whenever I am on vacation. But one thing i observed, the cashier and every staff are greeting the customers who enters their door but no response nor acknowldgement at all from the customers coming in. Kinda rude for me. May mga suplado/da na palang mga bicolano/na. Simple acknowledgement to the staff who greeted them will make them at least feel better...

Small looking on the outside, but somehow big on the inside. Did not expect it will have a cozy atmosphere, good job in giving that kind of vibe. Can accomodate medium group of people, and they have like an event center in upstairs that host events, meetings, etc. Food in biggs are one of the best! 👌 Their remarkable chicken is also a must try! Only in...