Jollibee — Restaurant in Noveleta

I never had any dislike against Jollibee, but this specific store is an exception. I always end up waiting for my order for 20-30 mins even if I ordered it via drive through any day at any time. It happened several times but I never complained.. Not until today. I am in a hurry and wanted to grab something to eat while on the road. My order was supposed to be 2 pcs chicken, extra rice and a peach mango pie but had to cancel the pie as the lady in drive through cashier asked me if I'm okay to wait for 10 mins which was not. To my surprise when I arrived in the claiming area, this other lady asked me to go to the "yellow line" or waiting area. I only expected to wait for like 5 mins for my order to come in but NOOOOO. They had me wait for almost 20 mins for a single drive through order. When I came back to the claiming area, they then again asked me to wait for 10 f*ckng minutes! I told them that I had to cancel the pie since I can't wait for 10 minutes and yet here they are asking me to wait a total of half an hour! I should have went to 7/11 if that's the case! I ended up cancelling my order.. went to Mcdonalds at the front and had my order finished within 5 mins. NEVER GOING BACK TO THIS...

poor service when it comes to reservations on parties. we came here to book a schedule for a birthday party this November 2023.. the person that we spoke to said that we could get the exact date of the schedule we want. she guaranteed it to us. but unfortunately someone from batangas has booked earlier for a month without paying a downpayment. but in our side we are ready to pay immediately. they gave us 3 days to wait and we waited and waited for a call but no response from them. so what we did is nag effort pa kami na sadyain sila.. bat gnon diba?? first come first serve dapat tapos yung nauna 1 month na pala di nagpaparamdam at nag bayad ng downpayment sa kanila kung tutuloy... pero kmi sa party namin for that date willing to pay ng reservation agad kasi sure kami. i hope jollibee management in this branch would take a look at the coordination of their staff. soo sad because of very poor...

*Food: Unpredictable; sometimes good, mostly undercooked. Plus, there's one time I received a rice that's also undercooked which ruined my meal. I'm so weary in terms of complaining cause the crew might get punished or get embarrassed if I complain to their manager.

*Service: Mostly good enough for employees that get overworked yet earn less, but my experience is not well, there's an instance when I had waited more than 30 minutes cause I'm patient when it comes to customer service as I'm one as well, and they literally forgot my order, I saw quite many new people come and get their order fast and mine's still nowhere to be found.. Had to ask their supervisor just to get my order,...