Jollibee — Restaurant in Parañaque

I asked for ketchup but the shrewd manager ignored me. She was so rude. She doesn't know how to serve her customer.

So, I asked the other Jollibee staff standing beside the manager for ketchup, but the manager stopped her staff from giving me ketchup 😮.

I was appalled, shocked and dismayed by the behavior of the manager. She told me that the burger already has ketchup. So i trusted her, didn't check the burger, plead for atleast one ketchup which she selfishly gave and just carried my take-out.

Upon opening my take-out burger, i didn't any ketchup sauce in the burger. She lied to me and was so much selfish to give ketchup. It blew my mind. The staff was even more ethical and kinder than the manager. I do not recommend this jollibee 😥.

Aside from the ketchup incident, i also was disrespected by another Jollibee customer in the queue. She was telling me that there's only one queue, but she didn't tell it to me ahead. She only told it to me after several minutes, when I was already the one being served. She should have told it to me earlier rather than wait for several minutes until I was next to be served, and to embarass me in front of everyone. 😥 How rude of her! She was right that there was one queue but she was wrong to embarass me and to wait for several minutes to pass before she rudely told me about the single queue. She has a demeaning narcissistic voice too. She could have said it kinder, even if she has waited several minutes to pass to tell me about the single queue, but not even her voice was kind. 😥

What was even sadder was that Jollibee wasn't able to address that issue properly. Also, the single queue was also not properly implemented, cause after sometime, while waiting for my takeout, i've noticed that the single queue was no longer followed. Also, there were no signs that customers should only have a single queue. Bad management and bad manager 😥 im anxious about their system.

Altogether, my jollibee experience at Dona Soledad, Paranaque was the worst experience I had ever with...

Ordered in advance (for next day 7AM) using Jollibee's Android app. The order and payment went through, but later on was cancelled by the Jollibee app (notified me via email) and was informed that refund would reflect within 15 days.

For this reason, i ordered another one using Foodpanda, also an advance order (next day 7AM as well)

Next day, at 6:15AM, Jollibee emailed me that my advance order was confirmed (even though it was cancelled before). I received both orders, Jollibee and Foodpanda.

Tried to contact the branch via the posted hotline on Jollibee website, no answer on both numbers. Tried messaging the branch, using the Jollibee app, no answer as well. Also tried emailing the feedback/customer hotline, no action still. After three hours of trying to reach out to Jollibee, no action or help was provided.

Okay food. Poor customer service. Poor user experience on...

RUINED MY CHILD’S 8TH BDAY PARTY: I placed my order ahead of time 4 days before the bday of my daughter, I went to the store to pick up my order but they didn’t prepare my order yet. I called 4 times at the day of the pickup and they confirmed everything’s taken care of already.

SURPRISE! When i went to the drive thru, they asked me to park instead. After 20 mins of no update, I went to the store itself and another surprise!

My order was still nowhere to be found. The manager and the staff were all frowning & not pleasant at all.

After another 30 mins, they handed me some orders. But guess what, another SURPRISE! The drinks were also missing.

My kid and her classmates were already starving when I arrived at the school....