McDonald's Sandoval Pasig — Restaurant in Pasig

I placed an order at McDonald's in Sandoval, Pasig, on May 15, 2025. Unfortunately, there was a payment error, and a receipt for my order was not issued. Despite this, the payment was still deducted from my Gcash account. The manager on duty instructed me to create a Gcash ticket to initiate the refund process. She explained that she had already reversed the payment in the machine, but they couldn't refund me directly or provide the order I had placed and paid for because it was an online Gcash payment.

She guaranteed that I would receive a refund within a day or 24 hours. She also stated that if no refund was issued, I should create a ticket with Gcash. However, Gcash chat support informed me that they had received no response from the merchant, and therefore no refund or dispute would be issued. This is quite unfair to me, as I effectively paid twice that day. The first transaction was deducted, but the machine didn't recognize my payment, and no receipt was issued due to an error pop-up. I then reordered the same amount and food item, and this second payment successfully...

This branch really needs help. There seems to be a problem with how they manage or how their human resource mitigate.

We came here before lunch time around 10am. They are understaffed! only 1 cashier simultaneously taking orders and preparing them. She even have to go to the kitchen at frequently to follow up and prepare missed orders. This is below the standards as the cashier must never leave the counter at all time with a customer in front.

Their on screen machines are also useless since they don't show the actual status of food preparation and serving.

If they can't anticipate the customers coming, they really need to be reviewed by someone from the national QA and the supervisor at least must step up for the employees. They must have been overworked and this didn't happen once or twise. Multiple times we visit this store and it always take 30-40 mins to get an order. I hope that this branch listens and be compassionate to it's workers. This location is really a bustling area so they should always expect a lot...

It's McDonald's so you'd know what to expect in terms of food quality. Service level is tolerable based on the number of waiting customers.

Recently, I had a distasteful experience when one of the guards approached me in an offending manner just because I parked my bicycle and waited at the side of the pickup counter. I was supposed to pickup an order that was supposed to be ready for pickup and was kindly asked to wait because as it turns out, it actually wasn't ready.

The matter only got deescalated when another guard asked me what happened and when I told my situation, they then let me be.

I'm already disappointed waiting for a pickup order that's supposed to be ready and then that? What an experience! I would have forgotten being disappointed with my pickup order in a few days but that guard did a good job in making that a memorable experience. Kudos to the other guard though for...