McDonald's Hugo Perez — Restaurant in Trece Martires

Our first experience was the worst.

The store was not able to handle peak queue as they only have 2 cashier lanes that evening.

There's no designated dispatcher to organize outgoing orders. Every staff member is going in and out of the production area. And there's a rumble of orders going in for drive thru and dine in customers.

I was able to experience the terror face of the lady manager towards a lady senior citizen. Her voice is polite but the face is grimy towards the customer.

Our order was skipped in dispatch. Since staff is on his way roaming around the store where is number 50. But in the first place our Cashier did not hand out the number to us.

I had an experience as a mystery guest to a restaurant that's why this review is very thorough and strict. But will help the store to improve.

This store is a sought after since it's newly opened within the city. But the hype is not worth it if the poor system will prevail.

I would suggest not visiting this place during peak hours up until they fix this system.

As I also looked in our receipt this store is not enterprise owned but a franchise.

To the owner of this franchise that might be able to read this review. It's not too late to furnish your store. You have a great physical store! Please follow the standards of Golden Acres. Organize the system. Train your Managers to handle customers well. God bless...

This branch is when they're serving, the fries aren't always hot even if you request for newly cook fries, and drinks are tasteless. It looks like they put water in the coke, like that coke has no spirit, and are you saving for ice because all i see is 4 small goddam ice cube with a large coke in couple of minutes the ice is gone or vanish into the thin air?

the service is good, and the atmosphere is great; it's just the fries and drinks you better...

McDo Hugo Perez: It's decent. You get your McDo fix, the place is clean, and the food is what you'd expect.

Just a heads up though, takeout can be painfully slow. Like, really slow. Weekends? Forget about it unless you've got time to kill.

However, the drive-thru is surprisingly quick. If you're in a hurry, that's the way to go.

So yeah, McDo Hugo Perez. Not bad, but plan your attack...