Food is great. Service took to long and the restaurant was not even full. About 25 minutes after ordering - and without any starters served - we were told that 2 dishes (chef suggestion of the day) were not available anymore. We chose another ones instead, but we should have been told when ordering and not by the moment that out order arrived to the kitchen. 15/20 minutes after finally received the starters. In total, it took us about 30 minutes to receive the starters (Bolo do Caco and Chourizo) and I was surprised when the Chourizo came to the table without being cooked - the “experience” is to grill it on the table. Another 30 minutes later we received our dishes. In general everything was well cooked: T-bone au point with roasted potatoes; Codfish was tasty but a little dry and I am almost 100% sure that it was waiting for about 10 minutes at the heating light (note: we were told it was grilled but afterall it was deep fried - which we accepted without notifying Team as we were already taking too long and besides that it was good); traditional “Espetada” on the contrary of other restaurants in Madeira had only 4 pieces of meat but it was also ok, we prefer quality over quantity. Not a single waiter was able to help us until Emídio arrived (later on) - which I though was the the head waiter - he was super nice and helpful. Not even the waiter that sold us the wine - a more expensive wine that our first choose- was able to assist us. Everyone, besides Emídio, looked like they were avoiding our table as they knew the service was terrible. We chose Abrigo do Poiso for all the reviews and the announcement of the chef dish of the day on Facebook but I regret such service. It is a shame as the food was good and the restaurant environment and design is great. I would be pleased to have a better experience next time and again a special greeting to Emídio that was very professional. Booked by The Fork (without discount).