Dieture — Restaurant in Doha

ill start with saying thank you to the staff, chefs, and the driver for the work you put into this experience, to make it a wonderful experience for the customer.

I have subscribed for the first time back in feb 2023, my subscription was the classic 7 meals and that was for a week to test things out, and I loved it based on the convince that the app has to offer, picking your meals two days before deliver, and you can choose it for the whole period of subscription in advance. then I went for a whole month for with the same plan which was 7 meals.

I will talk about that period of time which I can call it the golden time because the food was very nice, the portions were perfect, the results that you get from both the diet plan PLUS your workout routine , you will 100% see a result, again both your diet and workout will give you the results.

my subscription expired few days before ramadan, so I renewed with the ramadan package, 4 meals it was nice, no issues.

my third time was in July for a month but I was surprised that they have cancelled my favorite package which was the 7 meals. so I went with the 4 meals , and around that time which they rebranded the app, and made some changes, which are nice. but here I started noticing the quality of food to decline, the smell of the food is not pleasant.

but I gave it another chance in aug 2023, and renewed my subscription , to see that still same issues, portion of the food is not as it used to be, made it harder for me to understand the reasoning behind it.

then I said this would be last chance, so I renewed in sep 2023, to see in a bigger decline in quality of the food. that's when I decided this will be my last time subscribing.

please note, that I did give them a call today, todays date is 19/October/2023, yesterday was my last day of the plan I had signed for, I had a nice conversation with a lady in Dieture, expressed my thoughts and feedback to them, regarding the decline of food quality, and quality in general.

she did express that my feedback is important, and that customers feedback are always welcomed, to pass it by to the management, to make the experience better. and I appreciate that she took the time to listen to me, and never interrupted me at all.

and plus I did note that I wanted to call them, before writing this review.

I wish them all the best, but for me it is...

This was the second meal plan company I tried in Qatar. I had high expectations due to the fancy branding and marketing on instagram, but I was disappointed. Firstly, the customer care representative is not helpful, well informed or willing to cooperate. I had to pull the information out of her every time I needed something. (eg delivery times not flexible and they are charge extra, allergies/food restrictions/menu selection were poorly explained and I did not get taken seriously even after explaining multiple times) Secondly, I was told to choose my daily meals from a PDF file but then they kept sending wrong items because I was not informed I had to choose the same in the app. Thirdly, during the world cup they were not helpful at all with the delivery timings and my food had to be kept in improper conditions after delivery, for 8 hrs as I was at work (in the end, I had to again be the one asking them for ice packs and a thermal bag as they had no proactiveness despite my complaints) Fourth, at the worst was the food. I disliked all the sauce as it was nauseating, heavy and unappealing and almost everything was drenched in it. I did not find the meal options to be healthy at all, lots of burgers, white sauces, rice. Overall, I do not recommend and therefore I did not extend my meal plan after 1 month. But, truth be told, they do not try to retain their customers at all as nobody contacted me before the end of meal plan to ask if I wanted to renew or how was my experience. Good points: nice packaging, nice marketing, nice app, punctual delivery, 20% of the meals...

My anticipation was met with a blend of satisfaction and significant disappointment. Initially, I was drawn to the company by its user-friendly application and the professional facade it projected. Unfortunately, my experience took a turn for the worse when I encountered an issue with the food delivered to me. Expecting a proactive and responsive customer service, I was instead met with a lack of urgency and attentiveness. Despite my repeated requests for escalation, as the matter was critical to me, there seemed to be no coherent system in place to address my concerns promptly. My requests for communication were deferred for three days, only to be eventually addressed by a co-founder who expressed surprise at the oversight. This incident revealed a concerning gap in internal communication and a detachment from customer-centric values.

While I appreciate the co-founder's intervention, the delay and initial disregard highlight a critical area for improvement within Dietute. A more connected, informed, and responsive customer service structure is paramount for a service-oriented company. It's imperative that all client issues, especially those deemed critical by the customers themselves, are escalated efficiently to prevent such disconnects and ensure customer satisfaction and trust.

I earnestly hope my feedback serves as a constructive critique, prompting Dietute to enhance its customer service processes and internal communication, aligning its actual service level with the professionalism it...