McDonald's — Restaurant in Bucharest

Teribble customer service. After you order inside they don't tell you that a declaration with your private details need to be filled. If they would have told me this is what it means to eat on the terace, I would have asked for take-away. No sigh about this new rule and so on. The employee asking the same people twice for the details and so on. I understand that we can eat in special conditions but explain it before we make the decision! Terrible organisation! PUT YOURSELF IN THE CUSTOMERS SHOES! I can t throw around my details just to eat a burger, I can only give my details to the MAI. Get organized and inform...

The service was fast; however, they’ve forgot to add the ketchup in the bag, so I had to go back and ask for it. Another thing, I don’t understand why is a bag of ketchup costs 3.5 RON (0.75 US$) ?!!! I’ve never had to pay for ketchup before at any fast food restaurant, it either comes in the bag by default or you can fill your dish from the condiments pump as your heart desires, but over 3 RON for a single bag of ketchup is absolutely ridiculous!!! I would suggest buying a bottle of ketchup for 6 RON at any grocery store before going...

Worst customer experience. They put my order on the counter, no tray, expecting me to somehow carry everything. When I was finally given a tray for my food, it was wet and dirty. The two guys needed to be asked twice for straws and napkins, and the ice cream and milkshake cups needed to be wiped clean of their respective products on the exterior. They didn't greet me, or even uttered a single word while I was there, simply gazed at me with vacant, dumb looks. Just horrible. Hire new staff or retrain these...