McDonald's — Restaurant in Bucharest

poor customer service. while i was placing my order on the self service terminal, an employee interrupted me with some promotional material, and even if i kindly requested this person to let me complete my payment process, she continued to disturb me with some more details and conditions i didn't even manage to understand from her. another time i placed an order and waited for 15 minutes just to realize that my order got lost somehow and it wasn't even processed in their system. almost every time the order display status placed above the cash register is out of sync and unreliable, when the status is ready someone literally whispers your order number and good luck hearing it if you are more than 2 meters away. the only thing that seems to work fine is when you choose to have your order delivered at your table. food is standard, maybe too much salt compared with other McDonald's...

Cel mai praf personal din cate exista. De 4 ani comand sau ma duc personal sa cumpar si efectiv nu a existat comanda care sa nu aiba probleme. Daca ma duc personal acolo nu exista sa nu te certi cu angajatii si managerii. Azi dupa 15 minute de asteptare, cand au ajuns la comanda 42, eu fiind 25, le-am intrebat in ce ordine fac comenzile. Au uitat sa faca comanda, abia atunci se apucau de ea. Tot ele tari in gura. 2 managere si o directoare. Le-am rugat de 3 ori sa nu se ratoie la mine dupa ce tot ele nu stiu de capul lor. Am rugat-o oe managera Ana Maria sa verificam comanda si mi-a aruncat in scarba asa comanda si mi-a zis sa verific eu. In tot timpul asta, evident, tare in gura. A venit si alta managera care mi-a smuls bonul din mana cand am vrut sa verific, moment cand deja am inceput sa tip si moment in care a venit si directoarea sa ma ia la discutii si sa ii dau TOT EU EI EXPLICATII. Ma mai si ia la misto. “Vi se pare mult 15 min?!” Cand ai pauza de 30 si 15 le astepti efectiv degeaba?! Vouq nu vi se pare mult. Sa verificati camerele. 3 idioate ca altfel nu pot sa le numesc. In 15 min cat am dtat acolo am observat cum 6 persoane si-au aratat nemultumirea. Toti erau nervosi ca nu le au facut comanda, ba ca au uitat sa puna nu stiu ce, ba ca asteapta d mult timp. Sa nu mai zic ca m-au jignit personal si ca m-au facut nebuna ca tip. Cum sa nu tip cand efectiv de 4 ani avem aceleasi probleme. Daca as avea de unde sa mananc din alta parte as face-o. Eu am pauza de 30 de min si directoarea ma tragea sa ma ia la intrebari. Dupa ce ca jumate de pauza am stat degeaba, tot ea sa puna intrebari si tot ea nesimtita ca am refuzat-o si ca tip. Cand sunteti handicapati macar asumati va si va cereti scuze. Decat sa fiti tari in gura pe stomacul gol.

O sa va fac mare reclamatie pentru treaba asta. Pentru cele 3 proaste care au fost tari in gura si m-au jignit, pentru directoarea care a indraznit sa puna mana pe mine si pentru fapul ca astazi am ramas nemancata din cauza lor. Am ajuns cu mancarea inapoi la munca, dar nu am avut si timp...

Picking up your food yourself means less chances to get your order incomplete or wrong because you can check before you leave. But via delivery 9/10 times your order will have missing items, spilled drinks, messed up burgers, especially if you have bigger orders.

A bit too crowded for these times, because they let every customer wait inside and it's taking quite some time for people to get their food, because they usually make the small orders first and the bigger ones after. So it doesn't really matter people are waiting for an hour if they have a 2 bag...