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absolutely terrible service. came here on a recommendation by a friend to celebrate a birthday. instead, we got served by the absolute worst service on earth. i’ve never been more appalled at the way service staff react. we are NEVER coming back here.
reached for our reservation at 6.30pm early at around 6.20pm, ordered promptly, but received the first item at 7.45pm. nevermind, we would have been alright with an apology if the rest of the food came on time. after finishing the first item — the oysters & lobster sashimi, we waited another 20 minutes for one small plate of sweet & sour pork to be served. there was no rice served despite us ordering 4 bowls at the start. they casually forgot about the rice until we prompted them about it. it’s fine, we can accept this if they were crowded. but they were not. apart from us, there was one other table, a noisy group that brought in liquor to drink.
to make matters worse, when we reserved, we requested for a room. they agreed. but did we get seated in a room? no. the room was essentially non-existent. a segmented part of the restaurant that has two sliding glass panels that were never closed can hardly be considered a room. please. if you don’t have a room, don’t agree to one.
upon prompting the staff for the food, we were constantly replied with “it’s coming soon” in mandarin. i can understand if there is a delay, but what i cannot accept is the constant lies. don’t tell me that the food is coming soon when it isn’t. they were hardly apologetic. the staff blamed the slow service on their kitchen being one man short, but that is no excuse. did your chef call in sick last minute? did you not know that you were understaffed? could you not have given our table a heads up that service might be delayed due to your kitchen being understaffed?
the food was decent. fresh. but imagine being served crab & lobster without the shell cracker. mind blowing.
lastly, asked the staff if it was possible for a slight discount as they had truly ruined the night for us. was slapped with free mango sago instead. as though that made up for anything.
we should have had dinner elsewhere. anywhere would have been better. maybe even the hawker centre would be more peaceful than this place.
TLDR: DON’T COME TO THIS RESTAURANT UNLESS YOU LIKE BEING SURROUNDED BY LOUD DRUNKS AND SERVED FOOD AT A RATE OF 1...
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If you want the freshest seafood, wait no more! Go to Ji Xian Seafood & Hong Kong Dim Sum Express! Everything is incredibly fresh, expertly cooked, and bursting with flavor.
Make sure to look for Phillip! He’s not only knowledgeable and professional, but also incredibly attentive and thoughtful. He goes above and beyond to make sure you get the BEST of the BEST. His eye for detail, passion for excellence, and genuine care for customers set him apart. Phillip treats every guest like family and always makes sure your dining experience is smooth, enjoyable, and memorable!!
The variety of seafood options is impressive, and you can tell everything is chosen with care. Highly recommended for anyone who appreciates top-tier seafood!
▫️Jelly fish with Scallion Spice ▫️Crispy Salted Egg Fish Skin ▫️Deep Fried Whitebait with Salt & Pepper ▫️Crispy Har Kai ▫️Live Tong Sing Grouper poached with Lobster Soup ▫️Half Steamed Chicken with Ginger & Crispy Rice ▫️Half Crispy Roasted chicken ▫️Deep Fried Sea Cucumber Mushroom with Abalone & Brocolli ▫️Steam Scotland Bamboo Clam with Vermicelli & Garlic ▫️Stir fried Australia Snow Crab with White Pepper sauce ▫️Braised White Eel with Roasted Pork & Beancurd ▫️USA Seattle Geoduck stir fried with Asparagus ▫️Boston Lobster with EeFu Noodle
🍧 Dessert — Deep fried Black Sesame Ball Chilled Lemongrass Jelly Deep Fried Durian Fritters
We will be back again, Phillip!...
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We had our toddler with us look for a place to do simple lunch and stumbled onto this joint as we were trying our luck with the Q at A$hton’s which is opposite them
The live seafood display drew our attention (many many lobsters!) and after surveying the menu, we decided to give it a try
The setup looks and feel like an old time Hong Kong restaurant, especially the chairs) and everything seems to prioritise function over aesthetics. Staff was friendly and proactive and we liked that they fuss over our toddler and us
We ordered a few dimsum and 2 live seafood dishes. We were pleasantly surprised they had mantis prawn as we have not been back to Hong Kong as a family since 2018 and missed the under the bridge salt and pepper mantis prawn in WanChai.
Dimsum was nicely done and priced reasonably. 2 pcs priced at $3/- a basket. The live seafood was really fresh and standard of cooking was good. The dishes do not taste overly salty. The mantis prawn was a tad too small size though so please order the 10inch ones instead of 8
One of the staff, Helen, asked how was our meal after we were done and we gave them our compliments. She said it’s best to Watsapp them for reservations the next time
We will be back for more, especially after telling Helen to let us know the next time the extra large mantis prawn are new in stock!
One more thing: the service charge is only 5% instead of...
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