Restavracija Gaj Mozirje — Restaurant in Mozirje

Service: The waitresses were friendly and we could communicate in English well enough. I’m not sure if the preference for “medium rare” for the meat was received properly. Communication & Waiting time: We arrived just before 20:00 together with 2 young kids, after we’ve placed our order we had to wait until 21:30 for the food being served. With a restaurant not fully loaded we found this waiting on the long side for our hungry family. We missed the communication about the long waiting time or proposal to have some bread or starters to serve inbetween. Also we missed service for extra drinks. Choice of menu: very good, a lot to choose from the menu, most menu titles are also translated in English. Quality of food: The quality of the food was good, we ordered salmon, T-Bone steak and hamburger. The Salmon was delicious and the T-Bone Steak was medium grilled and very tasty. We missed the vegetables on the side tough. Hamburger was ok-ish. Quantity of food: very good. This was more than expected, 2 large slices of salmon, 700 grams of T-bone and a large hamburger and big portions of extra fries. Price: This was very positive, we paid most for the big 700 grams T-bone steak. The total bill for 2 adults and 2 kids was less than 75,- (no starters, no deserts) Ambiance: Nice ambiance, we sat outside on terrace like all the other guests. Some ambient music, modern furniture and exterior, we could look onto beach volleyball field and to rural surroundings. Other: The restaurant got 1 charging pole for electric cars, which customers can use for free Overall: Altough food and prices we’re really good, it’s a pity that the long waiting for any food to arrive and lack of communication about this overshadowed...

Yesterday I gave this place a bad review, bc they did not serve me for a loong time. The waiter was just running around between the 3-4 occupied table. I don't blame him, probably it is not a one person job. I did blame the restaurant. It is a large place, so they should handle the situation if they have guests.

I deleted the review after I got my food and cooled down. Today, when I wanted to order, the boss (probably) came out, and lectured me, that they have many orders, how come I dare to give them 2 stars. He was showing me his email notification, that he got a bad review, and did not care it was deleted.

Even if it wasn't, this is how they accept feedback. They don't care and throw you out, when they do not meet the standards of a restaurant.

Actually I am genuinely surprised about the reaction. He did not ask, what went wrong, what the problem was. He was just deeply offended and yelled at me: "are you Laura?". If he would have asked, I would have told him, and we might find some common grounds. But he...

Not bad. I have been here many times and always had a great experience but last time I went there it was worse than expected. Overall the food is always great , and the prices are fair and not too high. However the waitress spoke Slovene poorly, and we had to switch to English sometimes. Due to the language difficulties, some parts of our order were forgotten and the food took an entire hour to arrive. But there is parking and the restaurant is super modern and clean. I will still...