Debonairs Pizza — Restaurant in Eastern Cape

I ordered food using the online delivery service, I waited an hour and half before contacting them. Only to be given excuses as to why the food wasn't delivered such as they couldn't get through the main gate of my work place which wasn't true because it's left open and the guard was expecting them, and the guard said no one had even arrived so I don't know where that excuse came from, then the second excuse was they couldn't find the place which I don't understand because I gave them detailed instructions and also it was certainly not their first time delivering to the premises. Then the last excuse which the driver said to my face was that I wasn't answering my phone, I don't know what me answering my phone has to do with following detailed address instructions that they could easily plug into a gps and be good to go and following through on a simple delivery that they have probably made countless times before. And to top it off my pizza was soggy and it had obviously been reheated so no I will not be using their...

So your website says trading hours on a Sunday are till 8pm. I've ordered online Sunday at 7.03 pm, received the sms that order have been received and will be delivered. So kids and guest are waiting and waiting and waiting, never to receive the pizzas. I came to the shop and ask to speak to the manager to find out what happened, and she showed me on the door there is a sticker showing Sundays they close at 8. Pulled up her shoulders and said there is nothing she can do, even argued with me that times are right on their website. Very unprofessional miss manager, I will definitely not be supporting...

Ordered 3 double deckers delivery took 2 hours to arrive in west bank and the order was wrong, we got 3 normal pizzas called back and 2hrs later delivery came to collect the pizzas but not serve our correct order almost an hour after that we got our order. The food was very bad. They didn't even give us a complimentary item to make up for their mistake and making us wait a whole day. Do yourself a favour rather order from 2 brothers up the road it's cheaper and better quality unless U hate your life then order from this place that can't even get...