Burger King Sasol Maraboe — Restaurant in Gauteng

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I am reaching out to express my disappointment with the service I experienced while trying to order from Burger King via Uber Eats. This order, a medium quadruple stacker meal with a Milk Tart milkshake, resulted in a frustrating and disappointing evening.

After placing my order, a driver was assigned to pick it up, only to cancel soon after. This was followed by three more drivers, each canceling due to my order not being ready. Trying to understand the delay, I called the store twice. The first time, I was assured my order was “about to be ready.” When I called again, a staff member responded rudely, saying that my order delays were due to my using Uber Eats instead of Mr. Delivery. If Mr. Delivery is preferred, I don’t understand why Uber Eats is offered as an option at all, given this confusion.

After waiting for two hours, I finally received a call informing me that the Milk Tart milkshake—or any milkshake—was unavailable and asking if I’d like an alternative. By this time, I was incredibly frustrated by the delay, lack of communication, and the difficulty I had reaching the store on the phone.

Ultimately, I had to cancel the order. By then, however, it was past delivery time for all other restaurants, leaving me with no option for dinner. I had to go to sleep without a meal, which was disappointing after such a long wait.

I hope you understand the frustration this situation caused and kindly ask for an explanation. Additionally, I hope steps will be taken to improve communication and service for...

Tried to scam me where my total came out to R160 but they tried to deduct R200, I dont know where they got to R200 but when I tried to show them the maths they were throwing attitudes, staff are dancing around and making jokes while we wait nearly 20 minutes for just packed burgers, I just had to sit there watching them pack Mayonnaise into containers while my order was behind them and they are disrespectful, meal was good and delicious but I have came here before and they didnt want to assist me, they just left the front and went to the back, when I called someone they said I must give them a moment which I did, 2 minutes later they still talking to the other lady at the back, I then walked out, this place disappoints me, I see from other reviews staff is a problem in almost every bad review and its unfortunate, doesnt seem like this place wants to improve if their staffis still unresponsive,...

After visiting this store this afternoon I was extremely frustrated with the incompetence and lack of professionalism from the staff. One of the board were not working. After enquiring about what the options on the board was I was told in a very arrogant manner by one of the staff members that there are other options.

This was not what I wanted as I was planning on buying lunch for my kids so the other options were either too big or too spicy. I asked if there was maybe something (like a paper menu) to show the options but her reluctancy to help was highly frustrating.

I eventually left the establishment to go somewhere else. However, I will not be supporting this...