KFC Rosslyn Rosnew Centre — Restaurant in Gauteng

I am writing to express my profound dissatisfaction with the service I received at your kiosk. I attempted to modify my order immediately after placing it because I saw an item I preferred. However, I was informed that modifications were not possible due to potential stock shortages, a reason I found illogical and unconvincing given the circumstances.

Furthermore, the cashier displayed an impolite demeanor and refused to provide me with a receipt for my transaction. When I informed the staff that I would escalate the matter to the head office, an individual named Sbosh directed me to retrieve a contact number from the kiosk. The disrespectful behavior of the staff was deeply upsetting, especially considering my background in retail and extensive experience in customer service.

A male colleague subsequently printed my receipt from the back office and apologized, explaining that the ladies I had encountered were still undergoing training. While I appreciate the apology, I question why they did not seek assistance if they were unfamiliar with how to handle the situation. I believe that even staff in training should be empowered to ask for help when unsure, especially in customer-facing roles.

I trust you will investigate this matter thoroughly and take appropriate action to prevent similar incidents from occurring...

The service is very poor and always the chicken is finish we have to wait. They don’t tap out the number after they gave a customer his food the number will remain on the screen. Sometimes don’t call your number but if you go and enquiries you will find you food. The is no sense of engency from the workers. In all the groups that am in they complain about service....

Turns out there's a very high chance they share the same franchise as the KFC outside wonderpark mall. There is no value for money, service is terrible especially some light skinned girl there, for some reason she thinks she's Mrs...