McDonald's Louis Botha Drive-Thru — Restaurant in Gauteng

Went to order 16 big mac meals. Took the drive through as mcdonalds offers a drive through option. I was told to come inside and place my order. So I asked whats the point of a drive through if you going to tell me to come inside. Anyway I refused and placed my order at the drive through. When I reached the collection window, I was asked to park. Again I refused because I chose the drive through option and 16 big macs is not a big order. This is mcdonalds who prides themselves on providing quick meals. The disturbing part came when other customers started screaming and swearing me for ordering 16 big macs. Which means mcD staff were telling the other drive through customers what inhad ordered. I am extremely disappointed at the service I received from such a huge franchise company. Fyi. Mcd was not busy at the time I was there. I was told by the manager that they only have 2 staff working. But I saw about 6 mcd staff come to the window to see me. NO ACCOUNTABILITY IS A...

I took my time to write this review because I believe people deserve a 2nd chance. I bought at the drive through more than 3 times worse service ever, one day I went inside no stood on the line for more than 20 minutes while they talking to each other, I got the order it was wrong I left it there by the time I got the order I had been in the store for more than 30 minutes. I left it because I didn't have another 30 minutes to wait.Worse McDonald's ever, they are so loud, talking to each about what happened on their lives on a night before. Bad customer service ever, the store is so filthy, the staff is dirty, either their smell of yesterday's wine or God knows what. Managers are not better either they are a bunch of uneducated and so not willing to learn. I will never have any of my friends, nor family nor anyone I know to...

Basic Menu Management Failure!

​My recent experience confirmed my dissatisfaction with this franchise. I attempted to order a decaf Americano via the self-service kiosk, an option that is clearly displayed on the menu. The staff was unfamiliar with the option, and after I showed them the decaf button on the machine, they informed me that the restaurant only serves one type of bean. This operational disconnect is unacceptable. It's a simple policy: If an item is unavailable, it should not be listed on the public menu. I appreciate that the manager, Thelma, did refund my R15.50 (albeit begrudgingly), but the inconvenience and the needless confusion could have been entirely avoided. Customers should be able to trust the menu provided at the...