South Bakels — Restaurant in Gauteng

After numerous failed attempts to reach you via landline and customer care line, we were left with no choice as to reach out via email.

When I enquired about our order, which was the first time this year I was able to get hold of you, I was told our order was dispatched for delivery the next day.

No confirmation was received. The assistant that I spoke with, said that she was told to tell us that the order has been dispatched,(which we have not received.) should we call to enquire. She was also unable to explain why our emails went unanswered.

We find the poor customer service and lack of communication extremely frustrating.

We even tried ordering bigger quantities in an attempt to avoid having to go through frustration on a monthly basis.

This unprofessional treatment we are receiving from BAKELS is a recurring event and there has been no effort in rectifying...

Everything on the website is outdated. Took a drive over there to get the info I needed from website, emailed them no reply, called and no doesn't exist. Their bulk is overpriced. Could rather buy individual branded items. Some items on website is no longer available. I asked what do u mix in the batter, the response was it's on the bag. But u not allowed to see this product to read ingredients and method.

Solutions Update info on Website Change or make calls accessible Train Staff on Customer Service, Product Knowledge Have a printed page of product and prices.

One last thing..have a look at Cab foods CT, I've been to a few and see how friendly and helpful staff is. Get their layout of website and see how happy customers are to shop at an organized place.

I was looking to start a small business but going to this place and wasting my time set me...

Great products but horrible customer service. The lady in the sales off is beyond rude. Had to wait over an hour for 1 item when there were no other customers. Besides the wait, the system sucks - go up to sales office and place order. Then you are sent down to wait in your car for over an hour. Once the product comes you are required to go back up to sales office to do payment... i mean really , are their jobs to inconvenience people? We who buy are obviously buying for our business, we have other stores to go to as well on the day to collect stock, and then an hour gets...