Roman's Pizza Raisethorpe — Restaurant in Msunduzi Local Municipality

Pizza is usually up to Roman's standard at this branch. Staff are friendly when they do communicate with customers, however some are very lazy and not properly trained. The cashier I dealt with said my order would be ready in 15 minutes so I waited, a device is also given to customers which beeps when your order is ready. As they were not particularly busy I noticed an order being placed and ready to be picked up, device hadn't beeped yet so I continued to wait after checking with nearby staff. After over half an hour the device beeps saying my order is ready, this was the same one which was placed and ready after 15 minutes. Staff seemed to be either daydreaming, chatting amongst themselves or on their phones. I visibly watched staff look up and see me waiting then remembered to activate the device to beep. The manger was of no help and made excuses saying 'it happens'.. I recommend that customers should rather personally check if their order is ready rather than waiting like a fool with the beeping device that's given at Roman's Pizza...

If you'd like your pizza with an extra garnish of hair please visit this establishment. I called the manager to tell her that there was hair in my food and her attitude was so rude and condescending telling me she's needs to investigate because no "Indian haired people" work in the kitchen ... After all my guests having seen the hair I told her I was ready to bring it back , she tells me she'll replace one of the pizzas only but on her own time not tonight because she's very busy and " I'm looking for a free replacement". No mam I was looking for a take away meal to serve my guests without hair in it . I'm extremely disgusted and disappointed at the low grade quality of food and the horrible attitude of the staff . The manager spoke to me as though she was doing me the biggest favour. I'm so disappointed because I'm probably one of their...

Found a live worm in my pizza ... And the staff never looked shocked ... That really scared me ... It's like they knew ...🤷.... Anyway got to the front before I could even complain it's like the manager already new ??no expression no sympathy .... They then said the cashier the approached me and says can I get you another pizza without veggies as the veggies may be the problem ... Not even offering anything better etc. But what puzzles me is that I had a HOT ONE PIZZA .. with pepper and onions ... So what veggies they referred to I have no idea ... Real poor service aswel ... Eventually I got a full refund however no empathy as if it was my fault there was a worn... And they never even warn the other customers ... Try said don't make a noise they don't want the other customers to know ... Really...