Debonairs Pizza — Restaurant in Polokwane Local Municipality

I placed an order for the special of R199.99 plus a free 1.5liter on the 2nd November 2025 on the Debonairs app chose Paledi Mall Debonairs as the closest restaurant..... I placed my order at 4:00 PM then by 4:36 PM notified me that my delivery has arrived, to my surprise I haven't received anything at that time, called their direct line @ 5:00 PM and they said they have many orders however the driver will call for directions.okay No problem then around 6:20 PM I called again asked what's happening with my order, they said the driver is out 😔 they are flooded with orders he will still call for directions no problem. Then around 6:45 PM the driver called asked for directions and told me that the 1.5 litre is not available until Tuesday then I told him how is it my concern,why don't they call first to notify us then he said I am telling him shit then he called the manager I told the manager that it's fine I understand it's month end with the amount of orders they are getting I might get my order by the time the app specified then she said the driver is now out to deliver my order the 1.5 coke I will get on Tuesday. Now it has been 2 Hours waiting for the delivery it's now it's 08H45 . I called again and told the lady I have been waiting for the delivery for far too long please cancel my order and refund me. The lady was so rude said the manager is not around I will get my refund tomorrow and cut the line . This is worst and poor service I have ever encountered and the staff doesn't have respect and they have poor customer services. I ordered since 16H00 and now it's 08H45 I haven't received any phone call to apologize for the inconvenience or...

Dear Debonairs Pizza Team,

I wanted to take a moment to express my sincere appreciation for the outstanding service I received during my recent visit at Debonairs Pizza Paledi Mall, The quality of the food was exceptional, Yummy and Enjoyable not the crispy bread baked but delicious Pizza that was mouth watering and the level of customer service provided by your staff from the cashier to the Chef at the back was truly commendable.

From the moment I entered until the end of my dining experience, every aspect of the service was top-notch. The staff members were attentive, friendly, and went above and beyond to ensure a delightful dining experience.

I believe that great service deserves recognition, and I wanted to extend my gratitude for the excellent service rendered at Debonairs Pizza Paledi Mall. It has truly left a positive impression, and I look forward to continuing to be a loyal customer.

Should you also want to enjoy eating Pizza, please do yourself a favor and visit Debonairs Pizza Paledi Mall for a delicious pizza ever. I never thought I can eat pizza daily until I came to Debonairs Paledi Mall. The staff deserves some Bells....

Thank you once again for the exceptional service.

Best...

(31 Oct 2020) placed an order  at 15:46 and got confirmation via email and SMS saying my order is being prepared , around  half past six I sent an email to inquire about my delivery but didn't get any response. I later at 19:12 called the store and the lady I spoke to said she can't find my order, and after several minutes on the phone with her she said she has found it and that the delivery man will contact me soon. At 20:51 the delivery man contacted me to Check my address and I gave him my address. He also said i should wait for him someplace he knows and I refused since it's already night time. I can't be waiting somewhere at night alone. He gave me his numbers and said I should call him and he said after 3 minutes I should wait for him outside my gate.  I called him 3 times and he never answered me.  After 10 minutes of staying outside in the cold he never came. I waited until 22:33 . I then sent messages and emails to the store saying that I no longer want the order since it's already late and never got a response. Then went through the terms and conditions of the store on the page trying to understand what I should do. Today it's 01 November 2020 and I haven't heard anything from...