Jonkershuis Restaurant at Weltevreden — Restaurant in Stellenbosch Local Municipality

The hospitality at Weltevreden Carnival is simply pathetic and rude.

We phoned ahead, asked to make a booking at the Carnival (kids play area) side of the estate. They informed us that we cannot make a booking. First come, first served. So we asked if they were busy, they said not at all, we should not have an issue to find a space.

We then decided to drive through, and also make a booking at the restaurant (Jonkershuis) for 1pm, after our daughter had some time playing.

We arrive at security. We tell him that we have a reservation at the restaurant and plan to play first. He tells us we cannot enter. He says the Carnival side is full. We ask, but can we then park and just wait to go to the restaurant? He says no, there is no parking.

So we phone the number we used for booking. After some back and forth, we are let in. We decide to just go to the carnival side to see what is going on, because there was AMPLE parking. The estate looks down right empty. Very few customers. Based on this, we assume the guard made an error. We enter the Carnival area and see very few people. Very few kids. It is quiet.

We are told they cannot help us. They have nowhere to seat us, they are full. I counted about 8 open tables.

They eventually said we can just walk around with our daughter to play. Obviously we went to sit at one of the 8 open tables. My husband then went to go speak to a manager. She rudely informed him that they only allow half the capacity because the restaurant cannot keep up with demand and this resulted in bad reviews. Guess what... this will CAUSE bad reviews. She also rudely stated that there are people waiting at security now to come in, and we took their place. But this is first come first served????? We were told so MANY times. So how come we then cannot be first in line?

Absolutely ridiculous. They will not see our business again and we will be sure to inform every single person we know to NOT try to take there kids there to play. You get treated like an absolute criminal and you are very clearly made aware that you are inconveniencing them.

Why would the estate not just hire extra help for the holiday then? Absolutely boggles the mind. Disrespectful staff.

We have now been here for about 20mins. Quite a few tables have left, still we are offered no service while other clients enter the establishment with their kids.

We spoke to the manager numerous times. She cannot even explain what is happening and why we are treated in...

We visited over the weekend and the restaurant was relatively empty. There were two other tables other than ours. The service which we received was fine, nothing extraordinary. The food is all well priced, but upon receiving it we realised why. The quality was not up to standard. My wife and I both had the Ramen bowl and it was disgusting. The ‘broth’ was thick and tasted like it was made with onion soup. The pork was dry and tasteless. I have never ever felt I needed to brush my teeth after a meal after eating here. I could not stand the taste. On a positive the Reserve Semillon wasn’t half bad. Will...

I visited in a quiet Friday afternoon and decided to sit inside due to the heat outside. The ladies at the entrance were welcoming and shortly after I was handed a menu and we went over the tasting options

I decided on the standard tasting of 4 wines which is decently priced. I would like to go back for the macaron and food pairing options

They have a very limited menu but you will find something that you’ll like, I also had the hake and chips which were absolutely delicious, both the fish and ships were crisp on the outside and soft on the inside and...