Debonairs Pizza Phola Mall — Restaurant in Thembisile Hani Local Municipality

Firstly I ordered two pizza wraps that come with a 330ml cold drink, cashier called Dorothy Gumede at phola Park debonairs rang up one pizza wrap and a real deal pizza but surprisingly the order came out as 2 pizza wraps which meant I paid more for one of the pizza wraps but that's not the beginning. We waited about 31 minutes for our order and the pizza wraps had almost no filling but Dorothy before my order even came out wanted to use my phone to rate and I told her I will rate I don't have my phone with me but she wanted so much to rate herself so she literally forced my brother to use his phone to write a false review about herself. There is nothing that annoys me like a cashier that doesn't allow me to do my own review and on top of that you give yourself 5 starts and quote that keep up the good work but customer is not happy. Most of these reviews are false, customers don't write them but your staff do.... I don't know what they are promised but just wish they could allow us the liberty to leave our honest reviews and concerns. Rubbish service. I recently reported the fake review done on behalf of my brother...

Customer service and professionalism surely is not a priority and some staff members needs serious training. I cannot call while I'm on the phone the person from the background with a stinking rotten unprofessional attitude like he's arguing with his friends at the spaza shop wants to argue with me telling me that they don't deliver at my location while I ordered before and have proof on my bank statement to show that Indeed ordered at least twice and the pizza was delivered at my location. And when i want to place an order suddenly the system is offline. Yoooo do I really have to explain all the time that I ordered before and it was delivered yeerr know your areas maan I can't urge all the time that my order was delivered before ai.. and remember you not doing me a favour to deliver to me we both need each other here and I always tip the driver. So please Debonairs train your people. Phola Mall...

A decent place, expected some delays as it was a moderately busy but not the attitude by one staff member who seemed to a little rude poking me from the back & some what gave an instruction as if she were a boss to fellow drug members. But the cherry on top came when yet another different member took and brought 2 other ladies' orders about 10 min after mine, proving that it's not first come first served rather some anarchy of favoritism yet we still waited buy I'm at my ends not to ever purchase at this joint. I'm certain take my experience to my fellow reviewers & family to keep away...