Restaurante Las Rosas — Restaurant in El Rosario

I've worked for 5 years in the restaurant sector and I never left a negative comment previously on any establishment as I understand how difficult is providing always an excellent service.

But now, I needed to leave one as this place have RUINED a family member's celebration, even the child's mother ended up crying.

Our experience at this place was extremely disappointing, EMBARRASSING IN ALL possible ways.

The meat seemed reheated, I would probably venture to say that it was from another previous event, or cooked in advance as the restaurant could not cope with the 3 events that were held on the same day. The turkey was in poor condition, with a nauseating smell, worthy of being evaluated by a health inspector. The starters were limited to bread with Canarian Mojo Picón sauce, and Just to small croquettes per person, the croquettes had good flavor though, as the bread also has... But the mojo was literally disgusting, so watery and old. Furthermore, the service was non-existent: there were too few waiters to serve all the diners in the room. The food (if we can call it that) arrived at the wrong time and chaotically around the room.

When the child's father complained, the waiters decided hiding their self in the kitchen. I am sure they knew the deplorable quality of everything . I don't blame them, I would have hidden too if I had to serve those dishes. The celebration cake was cut by the family members themselves.

There was a friendly waiter who made it easy for me to charge a beer with a card. His boss forced him to charge me because the overall payment had already been made. 1.5€ he was ashamed of taking the payment. I like his personal approach to me.

The set up of the table was perfect, a real shame to have so many cutlery for so...

Really nice Restaurant in the area of El Rosario (La Esperanza). Service was excellent, they found a place where we could be with our dog without disturbing the other customers (it is only allowed to be with dogs in open spaces in Spain), they were always there when we needed them without being too much. Food was excellent, we had a chuletón which you can grill yourself at the table, it is cut for you from the bone, so you can have it to your taste. We also had pimientos de padrón for starters and it came with fries and tomatoes, a bit much for 2 but we took the rest home :). Dessert was also delicious! Not cheap but worth it. The house wine and the mojo were very good too! We have been going again and again, it is one of our favorite places in La Esperanza; it is Open when we need it, has great food and service, allows our dog. I think it changed owners, but still good. A giant steak for 11,50€ is pretty good value! Though my favorite is picaña, tender delicious meet cut that you grill at the table. Quesillo was unfortunately...

El 28 de junio asistí a una boda en este restaurante donde éramos 150 invitados y, lamentablemente, la experiencia no fue positiva. La comida dejó mucho que desear: platos mal preparados, fríos y sin sabor. El bistec duro y no eran enteros, estaban partidos a la mitad, y las papas quemadas, entre plato y plato pasaban una hora en servirnos. Eran las 17:00 y varios niños sin comer porque no habian preparado los menús infantiles. El cual consistía, por lo que vi en el plato de los niños, en arroz blanco sin salsa y una tira de pechuga de pollo empanado.Si pedias más refresco te ponían mala cara y te decian que ya no quedaban muchos, les pedí agua y me decian que no quedaba, ponían por mesa un mini cuenvo, de mojo que ni lo llenaban para una mesa de 10 personas, y si pedías más, te volvian a contestar, no quedan Los novios pagaron barra libre, pusieron 3 botellas, con un precio , de rebaja de 35€ cada botella, varios de los invitados no sabian que había barra libre, y en concreto hubo uno, que pidió 5 rones y cuando se los puso( de la botella de la barra libre) le preguntó cuanto era, y el camarero en vez de comentarle, esto está pago, le dijo que era 50€. Cosa que se reclamó y no hicieron nada. Después de esto el novio pidió 2 botellas más y se la cobraro a 40€, por botella. No tienen vergüenza.Varios invitados compartieron la misma impresión. Además, la actitud del dueño fue bastante conflictiva e inapropiada para un evento tan especial. En lugar de facilitar y apoyar, generó tensión innecesaria con su comportamiento, ya que estuvo en todo momento de soberbio y prepotente. Preguntamos hasta que hora podíamos estar con la celebración, y el camarero nos dice que podemos estar hasta las 21:00 ó 22:00 horas. Salimos todos del restaurante a las 21:10, y cual fue la sorpresa, que el dueño decidió cerrar la puerta del aparcamiento y no dejar sacar los coches. Lo cual provocó una serie de incidencias. Una lástima, ya que el evento merecía un mejor servicio y un trato más profesional. Sabiendo el dinero que se dejó ahí con la celebración.No lo recomendaría para celebraciones importantes. Ni tampoco vuelvo, para comer un día cualquiera, porque el trato que nos dieron, no es para dejar mi dinero más ahí. Si decir que siento lástima, por algún empleado que no se merece tener un jefe, tan inhumano, y bajero como éste señor, por llamarlo de...