Lunch is spectacular, but it needs to be said that their wedding-'service' is an absolute disgrace!
We were supposed to get married, had a date and then their 'account manager' got confused about the date. Instead of contacting us immediately, she let it be, booked another wedding on that date, and blamed us for miscommunication during our appointment.
We only got a 'sorry' out of it. Let me tell you, there were a couple of guests from abroad that couldn't attend, because of this mistake, that La Cucanya made. Then, even though we discussed and confirmed it, suddenly our room wasn't available anymore. What?!
The girl told us that she could show us another room for that day. Although, we were angry, we let her show us that room. At that moment, there was a dog in the particular room peeing ALL over the place. Disgusting!
Then, Covid happened and my mother passed away. With all the restrictions AND my mom not being here anymore, cancelling was our only option. You would think that event places have some kind of policy in these extreme circumstances? Instead, they acted like robots: we are sorry, but we can't do anything, except reschedule!?
In the end, they cashed their EUR 1500 in deposit and just didn't give a damn.
Insanely horrible, unprofessional and rude service....
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