McDonald's — Restaurant in Halmstads kommun

This McDonald’s was a huge disappointment. Even though the restaurant was nearly empty and there were only two of us, we had to wait almost 10 minutes for our food. That would have been tolerable, but the real problem came when our order was delivered – the employee spilled Coca-Cola directly onto our fries and burgers, didn’t apologize, laughed, placed the tray down, and walked away without a word.

The food quality was terrible. The Filet-O-Fish we ordered looked and tasted like it had been sitting for several hours. I have never had such a dry and disgusting fish at McDonald’s before.

Cleanliness? A complete disaster. Every table was dirty, there were food scraps and uncollected trays all over the floor. The trash station was in a deplorable state – filthy, damaged, and with overflowing bins.

Our decision to visit the restroom was another mistake. Out of three toilets, one was out of order, the second had a broken door handle, and the third smelled so horrible it was nauseating.

With a clear conscience, I can say this is the worst McDonald’s I have ever visited, including locations in Norway, Sweden, Germany, Austria, the Czech Republic, Slovakia, and Hungary. Absolutely not...

Subject: Complaint Regarding Recent McDonald's Order

Dear [McDonald's Customer Service],

I hope this message finds you well. I wanted to bring to your attention an issue I encountered during my recent visit to one of your establishments. On [May 9th, 2024], I placed an order through your branch, and unfortunately, the experience fell short of my expectations.

Despite waiting for 30 minutes, the order was not only delayed but also arrived with a shortage of items. Additionally, the quality of the chicken in the order was subpar, as it was noticeably burnt. As a loyal customer, I must express my disappointment with the level of service and the product quality provided on this occasion.

I understand that mistakes can happen, but I believe it's crucial to address these issues to maintain customer satisfaction and uphold the reputation of your brand. I kindly request that you look into this matter and take appropriate measures to ensure such incidents are not repeated in the future.

I appreciate your attention to this matter and look forward to your prompt...

It's rare to come across a restaurant that manages to get so many things wrong, so consistently. This place has turned what should be a simple, standardized fast food experience into something you have to approach more like a troubleshooting exercise. Orders are wrong so frequently that it no longer feels like bad luck - it feels like routine.

You have to double-check every single detail, every time. It doesn't matter if you order in person, through the app, or via the drive-thru - something is almost always wrong: a missing burger, the wrong drink, incorrect fries, no dip. Or my personal favorite - Chili Cheese bites instead of nuggets in a Happy Meal. It's a miracle the bags contain anything at all sometimes.

And the Happy Meal? You can't even count on the toy anymore. Even though you actively select it as an add-on - and are charged for it - it's often missing when the food is handed over. When you ask about it, you're told that "a lot of people buy toys" - as if that were an unexpected occurrence. The idea that maybe it's time to order more doesn't seem...