Alviksgrillen — Restaurant in Stockholm

Dropped by just after 21.00 in the evening. I was so hungry and called Bastard burger but didn’t make it. Growing up in Stockholm I’ve been to that grill before 20-25 years ago. I entered a male and female were behind the counter, as I came in the guy moved to the back out of view. So I walk up to the counter and I’m like HI, she just looks at me without greeting me back and with her eyes and a slight movement of head was like what do you want as she’s turning her back to me. There is nothing on the grill, in the only customer, they have meals, you can add to the order , they had different options so ask what does a 90gram cheese burger cost because I could not see it due to a lot of items on the board. She points to the board, not specifically at the burger I’m asking about, she could have answered the question about cost of burger, I found it and asked if I would like to add a Coca Cola again could not see what the cost would be she used a calculator and showed me so I said I’ll tack the meal so I get fries with it, she seems almost pissed of like I wasted her time, my question ma took a few seconds each and she didn’t really respond as people normally do, and I was spending more money. She ring it up in the cacher and point to where to use my card I say thank you and proceed to take my phone out to pay with it, she didn’t think I was fast enough because she pops back and points again with the angry eyebrows, so yes I understand I’m paying with the phone. So she just stood there looking at me obviously irritated, if anything else was open I would have left. Now it payed. Since she hade a attitude I stayed at the counter and kept an eye on her, she felt it looking back two times, and stood a bit too side to she could not mess with the food, only time her response was somewhat normal was when I said please don’t fry the cheese, just put on the meat when it’s ready, she looked over and nodded no anger visible. Anyway I kept it cool don’t want to argue with the person handling the food. Two other guy come in, and she greats the first guy security guard, she prepared my food gets fries out of the fryer plates the meal I grab a Coca Cola and before she gives hand it over im like could you put some ketchup on the side, she’s standing next to a suspended ketchup dispenser. She just puts my food on the counter and points to a setups were they have ketchup , tissues etc I go to pump it’s empty, there is a nondescript bottle next to it, it is of white half transparent I can see a reddish kind of substance, it could be chilli ketchup or whatever there is no way I can tell what it is, so I hold it up and ask is this ketchup, she glanced and made a motion with one arm and a large sigh like yeah what else idiot that was the attitude, so I said excuse me but how am I to know what it contains. She obviously ignored me. The guys and I looked at each other and we were like nice place. So take my first bite of the burger it’s the nastiest burger ever, and so look at my fries to eat them, she didn’t let the oil drop off so I have a class m five oil spill in my plate with a burger so nasty I can’t eat it, force myself to take two more bites spit it out into a tissue she as she glanced over I didn’t make a secret if what I thought about the taste when I took my first bite it was spontaneous I Wilkes uh what’s this and looked at the burger and then the fries I was uh just oil. Almost like she wanted to tell on me to the guy, she popped into the back and then came back with the guy in tow, he was wiping behind the counter while acting like he wasn’t looking at me eh weird. Anyway I eat some more fries, my friend who new I was hungry and was going to try the grill calls me and like how’s the food and I told him loud and clear both of them side glanced each other while I was like yeah would rather be starved than eat here again and I walked out.came home and started too feeling I’ll sweating and forced myself to vomiting 20 minutes later I was ok. Now I’m Awakened by my hunger, do...

Edit: Upptäckte att denna recension inte lagts upp då den inte följer riktlinjer. Har läst dem och förstår inte vad den bryter emot men nedan följer ett editerat försök till anpassning. Jag har inget syfte att svartmåla nån (se mina övriga recensioner) men intrycket är helt genuint. En katastrofal upplevelse har väl också ett värde tänker jag.

Jag kommer aldrig att beställa från Alviksgrillen igen efter den upplevelse vi hade.

Vi beställde mat som vi initialt inte trodde levererats. Efter ett tag kontaktade vi då restaurangen för att fråga om något gått fel.

Personalen, eller iallafall tjejen vi pratade med, verkar helt oförstående om vad service är. Eller, kanske ännu mer sannolikt, helt enkelt inte brydde sig.

Min fru pratade 3 gånger med personen som skulle leverera maten. Den hamnade ändå inte hos oss. Vi kunde heller inte hitta den. Det är ingen big deal och vi är säkra på att leverantören gjort sitt bästa. Det är ett tufft jobb att leverera mat och vindricksat alltid för att visa vår uppskattning.

När vi sedan ringer möts vi av en riktigt dålig attityd från restaurangens sida. "Leverantören har fotograferat att han lämnat maten. Om nån tagit den är det inte vårt problem!" Detta är de exakta ord som hon använde. De la sedan på luren.

Vår reflektion:

Nej det är korrekt att det inte är restaurangens problem, det är vårt problem om någon tagit maten. Man kan ju fota mat varsomhelst, sålänge den inte är fotograferad hos oss så har den ju inte levererats hit. Den visade sig senare stå utanför en helt annan port i vårt kvarter efter mycket letande. Men om ni läser detta Alviksgrillen, skicka oss gärna nämnda foto då vi aldrig fick se något foto. Misstag kan begås och det är helt okej. Jobbar man med service så åtar man sig att fixa problemet, exempelvis genom att leverera ny mat.

Maten var i sig förvisso kall men okej, det är den som är den enda stjärna vi lämnar. Problemet är, som även syns i andra recensioner, attityden.

Så undvik, det finns ju många många andra ställen att...

I'm realising that I only write reviews when I really hate a place and that's gonna change. But until then: God this food was awful. Me and my gf ordered a burger meal and a roll of kebab. What we got was: A totally wet, compressed and disgusting burger with flabby fries. A cone filled with lettuce on the top and meat in the rest of it. 2 cups of sauce with unclear flavour for the kebab. The meat was just oily, like boiled in it, and the smell and taste of it was just awful. I can't speak for some of the other reviews but I agree highly with one of them: go to McDonald's. That kind of...