Shangxiao Street Shaved Ice Tofu Pudding — Restaurant in Hualien City

20220129: closed without explanation 2030h 30Jan2022, despite posted operating hours until 2200h.

20220204 update: the owner's response is an exemplary example of customer service attitude in this country (the owner makes a number of personal attacks against us including, inter alia, being narrow minded, being a super bad customer, believing him or herself to be faultless, etc.), but we digress.

for the owner's benefit, we shall clearly and unequivocally explain why we wrote and maintain our one star review:

-the store entry on Google Maps has been claimed by the owner, which automatically means he/she has taken up the ownership for the Google Maps entry. if the owner truly cared about the interests of his/her customers, the owner would diligently update the operating hours on Google Maps, so as not to waste the precious time of customers. the owner clearly failed in this regard.

-stores are free to close. our issue is that the store closed "without explanation" when the expectation is that the store would be open (per Google Maps) and the owner failed to take the required steps to mitigate this. it is misleading to have the store as open per Google Maps but closed in reality.

-the owner claims that the six day store closure had been announced on their official website and also on their fan page. whilst this is good and all, it is unreasonable to expect new customers to be aware of the store's official website or fan page. the burden must be on the owner, and not the customer, to ensure the store's operating hours are adequately communicated to as many people as possible to avoid wasting people's time. thus, if the owner truly cared about not wasting other people's time, then the owner would also have ensured one of the below:

1. changed the store status to "temporarily closed"
2. changed the operating hours for the affected days to closed
3. posted an explanation as to why the store is closed in a clearly visible location at the closed store, so that customers who came and found the store closed would know why.

not only did the owner fail in this regard as well, but the owner also thinks it is the customer's fault ("a super bad customer") and that the owner himself is faultless for misleading people into thinking the store was open. this is so ludicrous that no further comments are appropriate.

to summarize, our initial comments were clear: "closed without explanation"; all the owner had to do/must do going forward is to ensure explanation is...

While the namesake of Shangxiao Street Shaved Ice Tofu Pudding boasts of its shaved ice dessert, this restaurant also serves traditional desserts such as 豆花 and 汤圆.

Our taxi tour guide for the night recommended that we come to this joint as it is famous for its dessert.

We had the privilege to enjoy both its traditional and more modern desserts.

The 汤圆 was big and full of peanut filling in ginger soup. The 豆花 was smooth and tasty. The shaved ice ok to one child and normal to the other. It was just a pity that they did not have mango ice dessert. Furthermore, the strawberry flavour was nothing more than just flavouring rather than the...

我是個從來不浪費食物的人，但是這裡的芝麻湯圓實在是難以下咽啊. 而且湯裡的紅豆跟薏仁都很少. 服務也是台灣很少看到的板著臉那種. 難怪在Google 湯圓 search出來的是打分很低的.

台灣有許多店家歡迎帶狗狗進入。例如，google 上評分滿分的甜品店花樣冰城就允許狗狗進入。我並沒有在這間店門口看到禁止帶狗的標示。我是在裡面用餐一段時間後，才注意到左側牆上的小牌子寫著最好不要帶大狗進去。我的狗只是一隻我一直抱在懷裡不到4公斤、非常安靜的吉娃娃。

這是您的店，如果您不允許帶狗，應該在我進店時直接告知我。如果我不聽，那我就是無理的，對吧？上帝賜予人類語言，是用來交流和溝通的。您如果不進行交流，而是心懷不滿，用減少給我薏仁和紅豆, 加難看臉色的方式表達不滿，這樣的經營方式您覺得正確嗎？

I am someone who never wastes food, but their sesame sticky rice balls were really hard to swallow. Moreover, there were very few red beans and barley in the soup. The service was also the kind that's rarely seen in Taiwan, with a stern face. No wonder they have low ratings on Google.

Many stores in Taiwan welcome dogs. For example, the dessert shop Huayang Ice City, which has a perfect score on google, allows dogs. I did not see any signs at your store indicating that dogs are not allowed. It was only after dining inside for a while that I noticed a small sign on the left wall saying that large dogs shall not be brought in. My dog which I hold in my lap is just a quiet Chihuahua that weighs less than 4 kilograms.

This is your store, and if you do not allow dogs, you should have informed me directly when I entered. If I did not listen, then I would be unreasonable, right? God gave humanity language for the purpose of communication. If you do not engage in communication and instead harbor resentment, expressing your dissatisfaction by giving me less what I have paid for while showing an unprofessional and unkind demeanour, do you think this is the correct way to...